Job description

This is an on-premises in-office position.

ABOUT THE COMPANY:

Founded in 2001, our firm provides cradle to grave I.T. support for small businesses with high reliability computing needs. We are seeking to find techs that possess Windows-based Domain and Networking skills.

THIS POSITION:

We are seeking a technician with a minimum of two years experience working for a Managed Service Provider (MSP) company that supported a large number of business clients. If you have not worked for an MSP before, please see our other job postings.

WHAT WE DO:

We are an full-range MSP where we build, manage, and support small-ish (ranging from 5-250 node) windows domain-based networks for local small-medium business clients; many of whom are in the medical/dental industry. Building PCs, taking client calls, doing remote tech support, running out to the client's location when necessary, troubleshooting hardware, deploying servers/networks, networking and software issues are the routine.

JOB DUTIES:

- Answer client phone calls and email.

- Occasional (~ 80% of work is done in our office) travel to customer location to perform on-site work.

- Document work in our Helpdesk system.

- Assemble Servers and PCs.

- Provide remote and on-site business client support - user training, problem-solving and workarounds.

- Installations & deployments of Servers and PCs, cabling and network gear.

- Assist co-workers on larger projects.

- Working with, engaging and coordinating 3rd party vendors (telecom companies, software vendors, etc.)

- Helping out with other small business tasks like keeping the office tidy, picking up office supplies, etc.

- Maintain a positive demeanor throughout.

MINIMAL REQUIRED SKILLS FOR STARTING RANGE OF THE PAY SCALE:

- 2yr minimum full-time compensated experience working for a Managed Service Provider (MSP) company that supported a large number of business clients.

- Solid understanding of TCP/IP and related protocols. You will be tested during your interview!

- Experience joining domains, transferring profiles, migrating software licensing, etc.

- Speak, read, and write clear English.

- Actually reading this list before applying - if you have done so, please include the word "Alligator" within the first line of your cover letter.

- Experience with PC Assembly.

- Loading and upgrading Operating Systems.

- Great attitude, high energy and desire to learn.

- Experience with cleaning viruses/malware from PCs.

- Working with 3rd party software support technicians to jointly troubleshoot a problem.

FOR UPPER RANGE OF THE PAY SCALE:

- Solid understanding of Firewalling.
* VPNs, IPSec and OpenVPN.
* VLANs
* Routing select traffic between 20+ locations, each running 3-6 independent subnets/interfaces.
* RADIUS
* pfSense experience highly preferred.

- Solid understanding of 2FA/MFA; YubiKey hardware experience highly preferred.

- Solid understanding of Windows Domains/AD, GPO's, OUs, trust certificates, forest levels, etc.

- Ability to throw SQL commands, write Python, PowerShell and other scrips is highly desired.

NON-TECHNICAL REQUIREMENTS:

- Higher preference given to applicants that reside within a 10mi/15min distance of our Burien office.

- Higher preference given to applicants that have previously worked at another MSP.

- Good at working with customer face-to-face and phone in a positive and friendly manner.

- Professional appearance.

- Some onsite travel - you must own a presentable vehicle.

- You must be completely smoke-free. We work in highly sensitive medical environments. Smoke odor is completely unacceptable here.

HOURS:

We are here from 7:30am to 6pm M-F; your shift will fit somewhere in there.

WHY WORK HERE:
We've been around for 22 years this April! And have retained many of our early clients. The owner is a technician (not a sales guy or accountant). We foster mentorship from within - there is no silo-ing of knowledge or information. Nearly all of our long-term senior techs, entered the company as interns. Additionally, we work exclusively with other businesses - we do not service home users.

About 6 years ago we purposely moved our office from Seattle, to Burien. Burien provides for a better commute, free parking, much lower cost of living, great highway access and a vibrant downtown with many lunch or after-work happy hour options.

The biggest benefit is a good work environment. In a small and rapidly growing company you have the opportunity to do and learn a wide variety of tasks, learn many different systems, configurations and work on a very diverse set of problems. There is also opportunity to grow -- there are not 8 levels of management between you and your wonderful ideas on how to do things better, or how you could be better utilized within the firm.

You will be provided with a desk, a chair and office computer. Maybe a phone. A window from which squirrel sightings might take place, may or may not be available. If you require a red Swingline stapler, please bring your own.

COMPENSATION:

The salaried range is from $57,300 to $116,600 per year, depending on how many of the above Required skills you can demonstrate.

TO APPLY:

- Send resume.

- Required: Please include a cover letter that demonstrates you've actually read the job description. Tell us why you want to work here and how you fit the criteria above.

- Letters of reference are a plus.

Job Type: Full-time

Pay: $60,000.00 - $116,600.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Yes, we are conducting in-person interviews.
Yes, we respect your healthcare privacy and decisions.

Please address any concerns in your cover letter.

Experience:

• working at an MSP: 2 years (Required)

Work Location: In person

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