The Police Department welcomes your interest for the position of 9-1-1 Communication Specialist with the City of Greenwood Village.

The Position:

The Greenwood Village city government exists to make a difference in the lives of those in the community. As an outcome based organization, an emphasis is placed on providing exceptional customer service and providing a high quality of life for the people who live, work and play in the Village. As a 911 Communication Specialist, you will play an integral role in ensuring a safe and secure community by the efficient handling of emergency and non-emergency calls and to provide Police Officers with detailed information pertaining to the call for service via radio or telephone. 911 Emergency Communication Specialists are responsible for call taking, dispatching police officers, and handling many administrative responsibilities while upholding high standards of customer service.

The salary range for this position is $25.46 - $34.99 per hour commensurate to experience, in addition to an exceptional benefits package including a selection of medical, dental, and vision insurance, recreation reimbursement, retirement programs, tuition reimbursement, as well as paid floating holiday time, paid time off, and paid sick leave. The entire benefits package can be reviewed here.

Essential Functions of the 911 Communication Specialist Position Include:

• Answer 911 and non-emergency calls
• Dispatch police officers to criminal and civil situations
• Monitor radio traffic, fulfill officers' requests and perform administrative tasks
• Process call information in CAD and utilize additional systems to obtain and store information
• Use CCIC/NCIC database to obtain information for police officers

Knowledge and Ability Requirements:

The knowledge and skills needed to be successful are typically gained through the attainment of a high school diploma or GED. Candidates must be able to obtain CCIC/NCIC Certification through the Colorado Bureau of Investigation within 6 months of hire with renewal every two years. Candidates must be 18 years old.

Candidates must also have the ability to:

• Operate various computer systems, software and wear a headset
• Perform a variety of administrative duties
• Work under pressure, exercise good judgment and make sound decisions in emergency situations
• Effectively communicate, both orally and in writing, and elicit information from upset and irate callers.
• Type accurately at a speed necessary for successful job performance
• Establish and maintain cohesive working relationships

Additional Considerations:

As a municipal organization, Greenwood Village is an emergency provider of services with the 9-1-1 Center providing 24-hour emergency communications for the Village. 9-1-1 Communication Specialists may be required to work weekends, holidays, as well as day, swing and night shifts. Additional on call shifts may be required due to natural disasters or other emergency situations.

The Supervisor:

The 9-1-1 Center is overseen by the 9-1-1 Center Supervisors. The supervisors are dedicated, caring, and innovative leaders with outstanding communication skills. They work collaboratively with a variety of people in a high-energy environment and oversee employee training that results in organizational growth as well as increased capacity for service. The 9-1-1 Center Supervisors are responsible for coordinating the daily operations, management, budgeting, and resolution of day-to day issues for the 9-1-1 Center. They instill a strong customer service orientation for employees of the 9-1-1 Center. The three traits that are most important to the supervisors regarding this position are excellent communication skills, customer-oriented service skills, and personal development.

The City of Greenwood Village is dedicated to the principles of the Equal Employment Opportunity Act and prohibits unlawful discrimination against applicants based on race, color, religion, sex, national origin, age over 40, physical or mental disability, veteran status, genetic information, sexual orientation or gender identity.