Academic Support Coordinator

Full Time
Richardson, TX 75080
$45,000 - $50,000 a year
Posted
Job description
Job Summary
The role of the Academic Support Coordinator is to provide excellent customer service in coordinating the academic support processes for the MS/ Ph.D. MCB program and work with program leadership on the full cycle of a student’s matriculation from recruitment and admissions to alumni. Will collaborate across multiple teams and stakeholders to resolve student issues. Will be responsible for a variety of administrative and program duties, including course enrollment, graduate assistantships, data and records management, and student orientation/events. The position will provide opportunities for creative problem solving and innovation to help faculty and students succeed.
Minimum Education and Experience

Bachelor’s degree or an equivalent combination of education and experience. Four or more years of administrative office experience in an academic environment. Excellent computer skills with various programs and ability to work with specialized databases. Outstanding customer service skills.

Preferred Education and Experience
Bachelor’s degree in business administration or a related field and four or more years of administrative office experience in higher education. Experience supporting graduate programs is preferred along with excellent computer skills with various programs and ability to learn and work with specialized databases. Outstanding customer service skills.

Preferred experience working to support higher education programs and supporting students in their academic programs. Understanding of the functions of higher education including academic advising and student affairs. Managing a database and excellent communication with current and prospective students.
Essential Duties and Responsibilities
Responsibilities
  • Review and process applications on behalf of the graduate admissions committee.
  • Facilitate activities to support matriculation of admitted applicants.
  • Collaborate across multiple teams to provide problem solving support and remain current on university policy and procedure within the areas of student advising, recruiting and admissions.
  • Maintain graduate student records and files.
  • Manage graduation processes including evaluating student degree plans for eligibility, and processing graduation applications.
  • Working knowledge of Microsoft Suite, particularly MS Excel
  • Manage graduate/teacher assistantship (TA) and graduate research assistantship (RA) recruiting and scholarship processes.
  • Collaborates with area staff, faculty and students for special projects as needed, provide miscellaneous administrative support.
  • Participate in student recruitment and marketing activities
  • Engage with alumni regarding departmental events
  • Participates in appropriate professional conferences and individual professional development.
Physical Activities Working Conditions Additional Information
Remote Work Notice:
After the probationary period, this role may be eligible for a limited hybrid (partly remote/partly in office) work schedule, subject to academic business need and manager approval. Must be located within the DFW Area and have the ability to be on campus with 24 hours of notice.
Special Instructions Summary Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

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