Job description
Department: Service and Support
Reports to: VP of Service Delivery
General Summary: Account Directors are responsible for managing client relationships as they lead a team of I.T. technicians serving their charter school and corporate organizations.
Why Us:
- Generous compensation package with bonus potential and benefits
- Outstanding team culture and training
- An opportunity for career growth within the organization
- A company invested in your continuous improvement and growth
Company Background:
ACS International Resources, parent to Inspiroz, has been providing IT services and consulting for 30 years with great success. Principal offerings today include providing strategic advice, IT infrastructure services, and affordable, fully-staffed 24/7/365 IT support and remote monitoring services.
ACS started working with schools in 2012 when KIPP Philadelphia became our first school partner. In 2016, we created Inspiroz to fully focus our work on K-12 education. Inspiroz is unique in that we focus our work on charter schools, and we understand what is needed to create and maintain an IT environment that allows teachers and leaders to drive student outcomes and operational excellence.
Inspiroz works with approximately 150 schools across the country (85 ongoing partnerships, 65 project-based partnerships). Among our clients are networks such as Uncommon Schools, KIPP Philadelphia, KIPP Jacksonville, KIPP Atlanta, Cristo Rey, Democracy Prep Public Schools, , James Irwin Charter Schools, Great Oaks, and City on a Hill, as well as stand-alone charter schools such as Global Community, Young Scholars, DC Scholars, Elsie Whitlow Stokes, Forte Preparatory Academy, Jersey City Global, and Booker T. Washington.
At Inspiroz, we solve the technology challenges of charter schools (and occasionally independent schools) by providing unmatched expertise through strategy, implementation and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With a stable, portable and scalable IT infrastructure, we prepare and support each school’s technology environment through various phases of evolution and growth.
We are a mission-focused company that is committed to ensuring children of all backgrounds and abilities have the opportunity to excel academically and achieve greatness. We share in that passion with our school partners and live it through our values of: “One Team, One Plan, One Goal”, “High Bar”, “Obsessed with Partner Needs” and “Everything Communicates.”
Position Background
Due to our continued growth, Inspiroz is searching for a second Account Director to join the Account Management team. The new Account Director will manage 40-50 school partnerships and 6-10 team members responsible for the day-to-day on-site work at those schools.
Position Responsibilities:
MAJOR FOCUS
- Over-communicate with Clients – outward and inward (listening, noticing areas for improvement): End of Week report, status updates, monthly and/or quarterly reviews.
- Train, retrain, and hold my people accountable to our culture cornerstones, professional standards, and SOPs.
- Consistently meet 1:1 and as a team with my direct reports.
Manage School and Business Technology Specialists:
- Be the key decision-maker in hiring STS/BTS for my team.
- Conduct weekly 1:1 MAP meetings to confirm their SP is on track.
- Support and coach through technical, process, and people challenges.
- Meet to review their performance in-writing quarterly.
- Work with them onsite quarterly to assess soft and hard skills.
- Train my people to follow our STS/BTS daily checklists.
- Utilize ConnectWise and/or other reports as part of day-to-day management.
- Daily mention and discuss, and be a role model of, Inspiroz culture cornerstones and/or our Professional Standards.
- Recognize Team Members for positive behaviors and outcomes.
- Follow P.I.P. when our standards are not being met.
- Occasionally fill-in at a Client site or doing tech work when we are short resources.
Collaborate with Remote MST/Infrastructure/Projects Teams:
- Master the use of tools such as ConnectWise, N-able, etc.
- Frequent and ongoing communication and collaboration.
- Utilize data to measure performance.
- Create and implement procedures and systems across onsite and remote platforms.
- Confirm project work planning happens effectively, efficiently, and on schedule.
Manage Client relationships with contacts at multiple levels:
- Lead weekly or biweekly meetings to confirm satisfaction, needs, plus task, ticket, and project status using our agenda template.
- Lead quarterly technical business review meetings using our template.
- Quarterly share at least one thing other Clients (charter schools or corporate) are doing to cut costs, save time, and/or advance their business.
- Help quote additional product and services my Clients request.
Professional Development:
- Keep each of my team members learning, including soft and hard skill training.
- Continue to expand my knowledge of our services, products, and best practices.
- Actively participate in applicable Company-sponsored training activities.
offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.