ACCOUNT MANAGER

ABOUT SURFACIDE:

Surfacide is an established and expanding med-tech company. Surfacide’s Helios System uses multiple UV-C light towers after manual cleaning to simultaneously achieve low-level disinfection, killing vegetative bacteria, some fungi and viruses (including SARS-CoV-2).

ABOUT THE ROLE:

The Account Manager is responsible for collaborating with the RSD’s in the assigned territory, the implementation and ongoing training of Surfacide following the initial sale and will serve as the client’s long-term point of contact. In this role, you will monitor the client’s use of the system, identify and act on sales opportunities for expansion systems and trade-ins, educate and promote Surfacide products and services, drive increase usage within the existing customer base, and maintain client satisfaction

Essential Duties and Responsibilities:

• Perform business and clinical workflow analysis for implementing our solution in healthcare and make informed recommendations regarding effective and efficient use of product features.Collaborate directly with Regional Sales Director(s) to coordinate aspects of system implementation during evaluations and sales installations, while onsite with the customer and project team.
• Organize and convene regular workgroup meetings throughout implementation and post installation to present and review project activities, establish deadlines and keep project on track
• Lead (QBR’s) Quarterly Business Reviews with existing customers to review utililization and identify opportunities for additional sales within current client base
• Maintain compliance with SURFcare coverage renewals at 80% or higher for assigned accounts.
• Develop and maintain existing client relationships at all levels of the hospital organization while serving as the main point of contact following the initial sale
• Develop an in-depth understanding of Surfacide’s training curriculum, best practices and recommendations for use of the system
• Coordinate and lead staff training:

• Perform super-user and staff training for implementations and trials
• Develop and perform on-going training support programs customized for individual customers to assist with new staff training and/or refresher training.
• Develop and coordinate training sessions for new module and upgrade rollouts.
• Maintain knowledge base of recent and planned product development and enhancements to communicate to customers.

• Educate and inform hospital stakeholders (C-Suite) regarding the benefits of Surfacide, thus increasing the number of systems adopted and the utilization of those systems
• Keep customers informed on new software enhancements and product capabilities to drive adoption and customer satisfaction
• Perform analysis of the healthcare facilities needs and formulate recommendations and best practices and placement for the use of Surfacide
• Analyze customer usage of Surfacide system to maximize utilization and work with other Surfacide team members to develop an action plan for increasing the utilization of the system.
• Ability to tailor Surfacide’s promotional message based upon knowledge of the customer, advise on appropriate use of the system, distinguish Surfacide products from those of Surfacide’s competitors
• Maintain and monitor customer profile in CRM software; actively document all communication with account including key contacts, use of the system, service contract renewals, trainings, and key meetings

Who we are looking for:

• Regional Travel will be required (50% or more w/ overnights)
• Vaccination is required for entry into numerous hospitals and maintaining current vendor credentialing will be a requirement in order to fill the job duties associated with this role.

• You are independent, take ownership over new challenges, and are driven to your metrics
• You are competitive and proactive with an aptitude in communication, collaboration, and strategy
• You have a positive attitude, passionate about the Surfacide mission, detail oriented but also able to see the big picture
• You have a Bachelor's degree or equivalent experience
• You are well-organized and versed in CRM documentation
• You have strong verbal and written communication skills
• Experience in healthcare is a plus

At Surfacide, we believe it is vital to provide solutions that people can trust. We exist to disinfect the environments where you live, work and play. Surfacide was founded in 2010 and its Helios® System is the world’s only patented, triple emitter ‘robotic’ UV-C light solution to inactivate many pathogens. Made and manufactured in Waukesha, WI, Surfacide is proud to deliver its proven, hospital-grade UV-C low-level disinfection devices to the world now more than ever. Surfacide has been deployed in over 500+ leading hospitals, nursing homes, dental offices, fire stations, prisons, police stations, commercial office spaces, hotels and public venues worldwide.

Surfacide, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Surfacide, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.