Job description

Account Specialist

Thursday through Sunday 3 pm to 2 am

What You’ll Do:

Monitors fleet status to ensure effective communications at all times between drivers and on site terminal. Assists in providing customer service to account as well as managing driver work and performance. Monitors situations and provides feedback on issues that affect store delivery schedules or customer service issues. Sets up deliveries and is responsible for driver paperwork for deliveries.

• Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
• Analyze freight and staffing demands and plan accordingly.
• Dispatch drivers to trailers and schedule loads for customer delivery.
• Provide information on delivery schedules and issues; provide drivers with packet information concerning deliveries.
• Unassign/reassign loads and locate equipment to prevent service failure or minimize service failure impact.
• Perform data entry for account. Create, prepare, and file appropriate reports.
• Ensure the trailer number and pro # in the database match; confirm that tractor and trailer numbers match by reviewing equipment numbers against system data.
• Schedule, manage, and communicate with vendors about inbound freight and pick up/delivery times.
• Monitor in-transit deliveries for breakdown or other issues that may effect on time delivery; keep customer constantly advised and updated.
• Answer phone calls concerning deliveries, freight, pick-ups, or other issues affecting the customers or the drivers.
• Review and update all driver’s projected time of arrival.
• Perform other duties as assigned.

What We’re Looking For:

​Education

• Any combination of education and experience equivalent to a high school diploma.

Experience

• Minimum of 1-2 years field operational experience or related management experience required.

Skills/Certifications

• Superior analytical, communication, and interpersonal skills.
• Strong problem solving and innovative thinking skills.
• Extreme patience dealing with explosive situations; strong follow procedures.
• Comprehensive knowledge of DOT regulations impacting daily operations.
• Proficiency in MS Word and Excel.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Weekend availability

Ability to commute/relocate:

• New Caney, TX 77357: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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