Job description

Integrity Trade Services is partnering with a local utility company to hire an Accounts Receivable and Billing Specialist! The Accounts Receivable and Billing Specialist provides assistance to customers with information regarding customer accounts. Processes orders to satisfy customer requests, researches billing related issues, assesses charges for service connections and works emergency Call Duty. Serves as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric and non- commodity accounts, products, services and collection activities.

Accounts Receivable and Billing Specialist Tasks and Responsibilities:

• Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken
• Checks to ensure that appropriate steps were made to resolve customers' concerns.
• Arranges for billing.
• Refers unresolved customer grievances to designated departments for further investigation.
• Contacts customers to respond to inquiries or to notify them of any past due or uncollected items.
• Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills.
• Analyzes information and evaluates results to choose the best solution to solve problems.
• Reviews account for historical transactions.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Performs other duties as assigned.

Minimum Qualifications:

• High School diploma or GED
• Experience as an Accounts Receivable and Billing Specialist
• Proficient knowledge of the online billing system using SAP
• Proficient communication with both internal and external customers through telephone and/or walk in office
• Assist customers and complete work assignments with minimal oversight or supervision.

Preferred Qualifications:

• Bilingual Proficiency in MS word, Excel, PowerPoint and Outlook.

Why choose Integrity Trade Services?

At ITS, we offer our employees a competitive salary paid weekly and a comprehensive benefits package, including medical, dental, and vision insurance.

Interested in learning more?

Contact Daniel at 512-992-0615

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

About Us

Integrity Trade Services' core philosophy is "Staffing you can trust".

The nucleus of this philosophy consists of an intense focus on safety, honesty, fairness and integrity. Quite simply, if we wouldn't do a job ourselves, we wouldn't post it. Fast-growing and well-connected to the industry, we're intent on providing jobs that get you to work quickly, safely, and that compensate you fairly for a job well done.

Job Types: Full-time, Contract

Pay: $17.14 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• San Antonio, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Accounts receivable: 1 year (Preferred)
• Billing: 1 year (Preferred)
• SAP: 1 year (Preferred)

Work Location: In person

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