Ace Rent A Car is looking for a Return Agent to join our dynamic, fast-paced team! With Ace Rent A Car, you’ll be an important part of our team and help to keep our rental process moving forward for all of our customers. We’re looking for someone very detail-oriented, who enjoys being a team-player, and also likes working with people. As a Return Agent, you’ll have an opportunity to work with all our customers and be a crucial support for our business.Starting at $18.00 an hour.

What You’ll Do:

• Welcome all customers promptly and use appropriate greeting as guests arrive on the lot or at return/counter
• • Remind customers to check for personal belongings. Identify any items found in the vehicle with a unit number, date and time and turn into lost and found
• Advise and review rental charges; provide an accurate receipt to the customer
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal
  • Inquire about service, satisfaction, and document dissatisfaction – goal is to exceed customers’ expectations
  • Check vehicle for damage on incoming vehicles and direct customer to the counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Company provided uniform to be worn at all times
• Must wear safety eyewear at all times when entering a service area

• Must wear slip resistant footwear in service areas (when applicable)

Our Employees Receive:

• Flexible Scheduling
• Employee discounts
• Supportive and inclusive team environment
• Access to our Employee Resource Groups, such as: Women of Walser and Drive with Pride
• The opportunity to volunteer through the Walser Foundation

What You’ll Bring:

• High school diploma or GED
• Minimum 1 year customer service experience is preferred
• Must have basic computer skills and knowledge of Microsoft Office Applications
• Exceptional interpersonal skills required
• Demonstrates strong verbal and written communication skills

• Strong organizational skills and the ability to multi-task
• Must have the ability to manage stressful or unusual situations in order to maintain good customer service
• Must have the ability to adapt in a fast-paced environment
• Must be able to work a flexible schedule including day and/or evening hours
• Proficiency in English and Spanish preferred but not required

• Ability to communicate in other languages (Portuguese, Russian, German or French) is a plus
• Must have a valid driver’s license and acceptable driving record

We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

• Do The Right Thing – Nothing is worth compromising a relationship
• Lead By Example – Be willing to help no matter how difficult the challenge
• Display Positive Energy – A good attitude is highly contagious
• Be Open Minded – The only thing that is constant is change

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.