Location: Corporate Headquarters - Fair Lawn, NJ or Rahway, NJ Office

SUMMARY: The ACH Operations Supervisor will be responsible for the PEP+ system, monitoring and working with all ACH incoming and outgoing files, process all ACH returns, and oversee all ACH fraud and related disputes and complete general item processing duties related to ACH. .

ACH Operations

• Prepare Daily ACH Proof is and rejected items and exception transactions are reconciled and posted. Reviews and dispositions items in Pay/No Pay in DNA.
• Reviews, researches and corrects Load Errors. Processes non-posted items, stop payments, Notice of Change (NOC) debit block items, IAT transactions, death notifications, Reg E and corporate claims, as well as ACH returns and rejected items.
• Provides notification of returns to customers. Receives and mails Notice of Change letters to originators.
• Codes accounts with notice of death and returns benefit payments.
• Investigate unresolved return items and originated item reversals in Pep+ and communicated to the Originators or customers.
• Reviews and dispositions File and Batch exceptions.
• Creates, monitors and maintains Originator collection Applications, daily limits and risk exposure in CNS. Monitors customer originated files.
• Reviews and rectifies rejected items, deletes or modifies files or items as requested, confirms receipt of file transmissions, seeks approval for and resets suspended files.
• Opens and Monitors cases, report processing issues, schedule meetings and communicate with Fiserv (core application) and Q2 (online banking platform).
• Establishes monthly reporting of activity trends and other applicable tracking metrics used to monitor performance, income and expense of the ACH operation

ACH Risk Mitigation

• Analyzes and monitors Risk for ACH Originators and ACH Transactions.
  • Monthly ACH returns
  • 3rd party originators
• Monitors ACH Risk Assessment annual renewals and new account setups. Works with credit risk when onboarding new clients (credit exposure).
• Monitors daily ACH files from Originators to ensure they are within their set exposure limits. Creates, monitors and maintains Debit Blocks and Filters.

ACH Process Improvement

• Acts as the Main Operational contact for the Banks PEP+ software relationship which includes attending monthly operational calls, user group meetings and conferences on behalf of the bank.
• Liaisons with Treasury Product Team, Business Development, Commercial Lending and Retail Banking as well as the Banks customers to explain and align ACH processes and needs to support the Banks strategic direction.

ACH Team Supervision

• Provides supervision and guidance to the ACH Operations Specialists and ACH Operations Specialists.
• Supervises the daily workflow of all ACH incoming/outgoing files and return processing as well as Risk and Exposure Limits. Exercises the usual authority of a supervisor regarding scheduling, performance appraisals, disciplinary actions, training, etc.
• Demonstrates a commitment to Equal Employment Opportunity & Affirmative Action.

ACH Compliance

• Maintains knowledge of and adheres to operational controls, including applicable laws, rules and regulations impacting ACH services and policies such as the Bank Secrecy Act, Office of Foreign Assets Controls, NACHA Rules, Regulation E, CFPB and Universal Commercial Code to ensure the safety and soundness of the bank

Other Responsibilities

• Performs other job related duties as assigned.

Requirements

• Bachelor’s degree or equivalent experience preferred;
• 5+ years of experience in ACH payments and compliance roles within a regulated financial services environment;
• Ability to exercise oversight, knowledge and understanding of ACH processes and policies in a complex financial operation;
• Experience using Fiserv DNA core banking system highly preferred;
• Payment systems / applications and software experience preferred (PEP+, Nautilus, tMagic, etc.);
• Payment Network file transmission (Federal Reserve, ECCHO, SWIFT, etc.);
• Strong understanding of ACH payment components, inclusive of NACHA Rules and Guidelines;
• Strong investigation, remediation, and reporting intuition;
• Demonstrated ability to work in a team environment;
• Problem-solving and decision-making skills, with the ability to analyze complex information to identify the key issue/action and drive resolution;
• Strong written and verbal communication skills;
• Strong multi-tasking abilities;
• Detail-oriented, flexible, and able to work in a fast-paced environment while being able to meet strict daily deadlines.