Job description

SECRETARY / ADMINISTRATIVE ASSISTANT needed for the San Fernando area.

Established manufacturing company in Sun Valley looking for an administrative assistant. All candidates must be professional, posses excellent communication skills, a clear and understandable voice, great phone etiquette as well as good computer skills.

Must be familiar with MS Word and Excel. 1 year previous Customer Service experience is recommended but not required.

Duties and responsibilities include but are not limited to

• Deal directly with customers either by telephone, electronically or face to face
• Ensures appropriate follow-through steps are completed for each call
• Maintains complete and accurate records of all call activity as required
• Assist salespersons with different types of office duties
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

We are looking for a loyal, punctual, reliable self-motivated, hardworking, and very enthusiastic member to join our team.

Bilingual in Spanish is a plus!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Sun Valley, CA 91352: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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