Admissions Coordinator - National Call Center
Job description
Organization Summary
Hope Center Ministries exists to restore lives, restore families and restore hope. We do this by helping those individuals bound by drug addiction and/or alcoholism find lasting freedom and sobriety through a relationship with Jesus Christ, which translates into seeing the lost saved, the saved freed, the freed restored, and the restored fulfilled.
Department
Hope Center Ministries Admissions-Values excellence and is committed to accuracy, timeliness, efficiency, good communication, teamwork and accountability. The Admissions Team provides administrative services and reports admissions information to support the overall direction of the ministry. All members work together as a team to serve the mission of Hope Center Ministries.
Position
The Admissions Coordinator Call Center partners with other Admission Coordinators to ensure all prospective residents are vetted properly, schedule for admission when applicable, and ensure reports are correctly written and sent in a timely manner.
Supervision Given: Business/Admissions departments of Hope Center Ministries
Administrative Responsibilities
- Filling out Initial Contact Forms on prospective residents
- Communicating with all parties to ensure admission is a viable option
- Phone Interviews with potential residents and other parties as needed
- Ensuring Resident Fees are paid prior to admission (via sponsorship and direct payment)
- Ensuring Sponsorship Agreements are signed for residents prior to admission
- Arranging admission date and time with potential residents and center staff
- Updating Board 411
- Sending any reports including but not limited to acceptance, monthly reports, and dismissal reports
- Other administrative responsibilities related to admissions
Leadership Responsibilities
- Attend a monthly staff meeting concerning leadership development
- Attend monthly Leadership Institute trainings
- Maintain compliance with all HCM policies and procedures
Financial and Operational Management Responsibilities
- Meet Admissions minimum quota determined by area
- Manage relationships with 3rd Parties, service providers, and center staff
- Responsible for Marketing HCM to local communities
- Responsible for soliciting and raising Sponsorship Funds for prospective residents
- English Language: General knowledge of the structure and content of the English language
- Clerical: Knowledge of administrative and clerical procedures and systems
- Be proficient in Microsoft office, focusing on Excel
- Efficiently practice time management with an ability to multi-task
Duties/Responsibilities:
- Devotes time for spiritual, mental, and physical development and well-being through personal disciplines.
- Attend courses/workshops/conferences as appropriate.
- Key performance indicators will be reviewed periodically
- Will perform self-evaluations.
- Set realistic goals through casting a vision, implementing strategy, and establishing a date on the calendar.
Additional Requirements:
- Have accepted Jesus Christ as Lord and Savior and must live a life according to Biblical standards.
- Agree with the Statement of Faith and the overall vision of the Hope Center Ministries.
- Successfully pass a background screening, social media, and personal and professional reference checks.
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