Job description

Mission statement

Superior health care and exceptional service for each person, every time.

Vision

To be a vibrant and thriving five-star center for health, serving as our community's first choice for health and wellness.

Our C.A.R.E. Values

• Compassion - I will treat everyone with kindness, acceptance, empathy, and understanding.
• Accountability - I will be trustworthy, responsible, and dependable while taking ownership of my actions.
• Respect - I will value the feelings, wishes, rights, and traditions of everyone without judgment.
• Excellence - I will strive to understand and exceed the expectations of others.

Benefits:

Medical Insurance- Three different plans to choose from

MASA- Medical Transportation Solutions

Health Reimbursement & Savings Account

Flex Spending Account/Dependent Care Spending Account

Dental

Vision

Identity Protection-Free

Hospital Indemnity

Life Insurance-Free

LTD/STD-Free

Voluntary Life & AD&D

403 (b) Retirement Plan- 4% employer contribution

ETO

EIB-Hospital contribution

McPherson Center for Health serves the McPherson community and surrounding areas with its 300+ employees including highly skilled, interdisciplinary clinical staff. It sees more than 6,000 emergency room visits and over 25,000 outpatient visits annually. McPherson Center for Health delivers around-the-clock care in adult and pediatric emergencies in addition to providing comprehensive inpatient and outpatient care.

Our clinical centers of excellence include Emergency Medicine and Level 2 Trauma Care; Cardiac Rehabilitation; Laboratory; Nutrition Services; Physical, Speech and Occupational Therapies; Radiology; Respiratory Care Services; Medical and Surgical Clinic; Intensive Care Unit (ICU); Wound Care Clinic; Women’s Care and Birth Center; Women’s Imaging Center; Walk-In Clinic and several more specialty clinics housed on campus.

Job Description: Admitting Representative

Shifts Available:

• Fulltime

• Parttime

• PRN

Weekend and Holiday availability required. Shift differential may apply.

Job Summary: The Admitting Representative assists patients in accessing healthcare services through pre-registration, registration, and check-in. The representative is responsible for capturing accurate demographic and financial information through in person, electronic or telephone contact. The Admitting Representative courteously greets callers, determines the reason for their call, and answers questions or directs their requests to different departments as necessary.

Essential Accountabilities

• Registration and admission process activities
• Provide outstanding customer service and communication to patients, visitors, and coworkers.
• Identify patients and generate patient wristbands and place the band on the patient's wrist.
• Interview patients thoroughly to ensure the accurate collection and entry of demographic, and insurance information.
• Explain and obtain signature for general consent, HIPAA Notice of Privacy Protection, and other consent forms.
• Enter and verify accurate insurance information if available. Notate patient account regarding insurance status when applicable.
• Scan patient information and signed consent forms into the electronic medical record.
• Orient and educate admitted patients about their rights as inpatients. Provide patients with a complete admission packet.
• Utilize down-time procedures when directed.

• Provide clerical and PBX support to the medical providers and outpatient service departments on the McPherson Center for Health campus. This includes answering phones, placing and connecting pages, taking messages, scanning documents, and performing other clerical tasks as requested.
• Assist Emergency Room providers in arranging transportation for discharged patients.
• Compile midday and midnight Pre-Census Reports
• Must demonstrate proficiency in the following systems when applicable:
• Microsoft Office tools (Word, Excel, Teams, etc.)
• Others as needed.

• Capability to provide supporting coverage in all areas of registration (ER Admissions, Information Desk, Main Admissions, Wound Care Clinic, etc.)
• Other clerical duties as assigned.

Department Specific Accountabilities

• Complete department daily checklist including but not limited to pre-registrations, registration file maintenance and others as needed.
• Scan all required documents into patient’s electronic medical record (includes consent forms, IDs, insurance cards, etc.)
• Daily petty cash reconciliation

Organization Accountabilities

• Completion of HealthStream’s education by designated due date.
• Model positive and professional interactions between staff, leadership, providers, patients, and visitors.
• Read and respond to departmental emails and interdepartmental communications in a timely manner.
• Follow all hospital and departmental policies and procedures, including donning and doffing of appropriate PPE in your workspace.
• Understand and strictly adhere to HIPAA. Promote a HIPAA compliant campus.
• Must maintain a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the mission, vision, goals, and values of McPherson Center for Health.
• Foster collaborative relationships with peers in the department as well as other staff at McPherson Center for Health, with a particular focus on teamwork.
• Participate in professional development and educational activities. Attend and actively participate in all assigned meetings and in-services.
• Must communicate time off requests by deadlines outlined by your supervisor.
• Perform other related duties.

Minimum Qualifications

• A High School Diploma or its educational equivalent and one year of satisfactory clerical experience.
• Ability to commute/relocate if needed. In person positions only available for Admissions.
• Capability to sit and work with a computer for extended periods.
• Customer service driven ability to answer a multi-line phone system and transfer if needed.
• Successful applicants will be self-motivated and able to work well both unsupervised and part of a team.
• Skills Requirement:
• Keyboard familiarity with the ability to type at a minimum of 100 keystrokes (20 words) per minute.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.