As an Advanced Field Support Representative, you’ll install and repair equipment; instruct customers in equipment operation; provide technical assistance; and check equipment for malfunctions. You’ll essentially conduct site and equipment inspections in order to perform preventative and corrective maintenance as well as conduct technical seminars and training for customer or company personnel, informal on-the-job training for other field service staff members and customers, and over-the-shoulder/refresher training to users in the field as required. We’ll rely on you to diagnose and repair mechanical, hardware, software and systems failures using established procedures. You’ll be expected to interface with customers, military personnel, government dignitaries, external consultants/experts, all levels of employees across the company, including executive management.

A Top Secret Clearance is require with ability to get an SCI with a Counter Intel Polygraph

Developing mission-critical systems that help keep people safe is what we do. At General Dynamics Mission Systems, you’ll be part of the team that helps heroes make a true impact. The work we do is important. The challenges we face are career-defining. The opportunity we can offer is one-of-a-kind.

We apply advanced technologies such as Virtual machines and encrypted SATCOM communications to solve our customers’ missions in cyber, RF, Signals Intel and everything in between.

Working independently, you’ll install and repair equipment, instruct customers in equipment operation, provide technical assistance, and check equipment for malfunctions. As the Advanced Field Support Representative, you’ll conduct technical analysis of product implementations, modifications and enhancements in accordance with specific customer specifications and implementations. Basically, you’ll troubleshoot technical problems and issues, determine technical solutions, and recommend actions to company or customer representatives for coordinative product solution. You’ll also assess product needs in accordance with customer specifications, as well as conduct technical training and product briefing with customers, vendors and company representatives. We’ll depend on you to act as local on-site representative to customer's organization. Are you ready to test your skills and knowledge each and every day by working with the best of the best?

ROLE AND POSITION OBJECTIVES:

• Strong knowledge of production activities
• Strong interpersonal skills
• Strong communication skills, both verbal and written
• Strong ability to present at management meetings
• Possesses motivation, leadership, mentoring and facilitating skills
• Strong skills in problem solving
• Strong knowledge of process improvement methods and tools.
• Strong computer skills
• Technologies that aren’t just top-notch, they’re often top-secret
• A team of bold thinkers committed to exploring what’s next
• Opportunities to gain new knowledge - as it’s discovered

• Technologies that aren’t just top-notch, they’re often classified
• A team of bold thinkers committed to exploring what’s next
• Opportunities to gain new knowledge - as it’s discovered

• Minimum of 25 weeks of military technical training school, along with an additional 6 years of related experience is required. OR, 2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 6 years of related experience is required. Industry certifications are highly preferred; field service or technical activity is preferred. OR, Bachelor’s degree in a technical field or the equivalent experience, along with an additional 2 years of related experience is required. Industry certifications are highly preferred. Field service or technical activity is preferred.
• Proficient in the use of software tools such as HyperTerminal
• Working knowledge of test and diagnostic equipment such as multimeters, oscilloscopes, etc.
• Ability to travel more than 50% of the time. May deploy and operate with US Forces to CONUS or OCONUS field locations, including combat operations
• Advanced knowledge of Cisco commands
• Exceptional communication skills
• Creative thinking with the ability to multi-task
• Commitment to ongoing professional development
• Team player who thrives in collaborative environments and revels in team success
• Our Commitment to You:
• An exciting career path with opportunities for continuous learning and development.
• Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more
• See more at com/careers/why-work-for-us/benefits

Workplace Options:

This position is primarily fully onsite, with some opportunities for Hybrid/Flex.