Title: Airport Systems Support Technician – Level 1

Location: Ontario International Airport (ONT), California

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an exciting recruitment opportunity due to business expansion for an Airport Systems Support Technician – Level 1 at Ontario International Airport (ONT) in California. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you. Further information on this role is detailed below:

FLSA Status and Hours: This is a full time, salaried, non-exempt position and requires onsite shift work. The hours are Monday-Friday, 6:00pm-1:30am.

Position Overview: The Airport Systems Support Technician Level 1 will be responsible for the Company’s day-to-day activities at Ontario International Airport in meeting its contractual commitments as defined in the Statement of Work.

Responsibilities:

• Response and Fix Times: Adhere to the stated response and fix times for the current contract. Action trouble ticket calls and monitor their progress to ensure that stated times are met or exceeded. Ensure that correct work procedures are adhered to, including closing tickets in a timely manner.
• Walkthroughs: Perform hourly walkthroughs of terminals from ticket counters to the end of the terminals and check-in with airline personnel.
• Preventative Maintenance: Complete Preventative Maintenance schedules in a timely manner and ensure these are correctly reported.
• Maintain Stock: Ensure that spares, parts and consumable stocks are used correctly, report shortages, low levels, deficiencies or extra requirements to Site Management.
• Asset Management: Seek out and provide asset information as required.
• Hardware deployment: Deploy hardware in the terminal and corporate areas as required.
• Customer/User/System Provider Interface: Ensure that excellent relations are maintained and, particularly, that a personal relationship is generated with customer and user personnel.
• Reporting: Ensure that Site Manager is aware of any unusual events that may have an adverse impact on service delivery or the company reputation. Ensure that escalation procedures are adhered to.

Preferred Qualifications:

• Minimum 2 years of hands-on experience fixing hardware and software issue in a timely manner with excellent customer service

• Bachelor’s degree or College Diploma in an IT related field
• A+, Net+, MCSA Certified
• Content Management Systems experience is required.

Preferred Software Knowledge:

• Microsoft Windows 7/10/11, Microsoft Office 365, Microsoft System Centre Configuration Manager 2012 or higher, including OS deployment, WSUS / SUP, compliance baselines, and application deployment is preferred.
• PCI or ISO compliance and maintenance.
• An understanding of ACUS, AODB, RMS and PROPworks Amadeus systems.

Personal Attributes:

• Dress appropriately for the setting and duties to be performed. In all cases, dress and personal grooming shall comply with the standards set by Ontario International Airport.
• Must be customer focused and willing to go the extra mile to satisfy the needs of the customer.
• Must be able to work and perform daily activities unaided and be able to lift up to 50 lbs. when required by the operation.

Physical Attributes:

• Visual acuity - ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice assisted computer system, or dictation equipment).
• Ability to carry tools, test equipment and replacement equipment (up to 50lbs), independently and unaided.
• Ability to drive standard vehicles without any requirement for modified controls.

Benefits:

• Excellent healthcare benefits: Medical and Dental
• 401K including an employer match
• Paid time-off and sickness leave
• Paid Military Leave

Join Our Team:

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture:

We’re a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible.

We consistently recognize those employees who go "above and beyond.”

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.