Job description
Essential Functions
The air terminal attendant assists passengers within the terminal with general questions regarding directions, terminal services, or arranging wheelchair access. Excellent Customer Services will be needed as you will handle customer complaints. In some instances air terminal attendants may function as translators and work with foreign travelers.
Manning the check-in counters that serve departing passengers. Here, the duties include checking the passengers in for their flights, redirecting or rebooking customers whose flights have either been delayed or canceled, and giving updates to passengers who are waiting in the lobbies.
Responsibilities
- Manning the arrival and departure gates. This involves attending to customers before they board, after they land, or when they are switching between flights.
- Issuing tickets to passengers.
- Assisting passengers by answering questions, providing directions, or attending to their other needs. This includes helping passengers with inquiries about delayed or lost baggage.
- Taking reservations from passengers who call in.
- Assisting passengers with luggage check-ins at the ticket counter.
- Confirming the identities of passengers, and providing them with boarding passes.
- In some cases, ground staff may be responsible for screening passengers and their luggage for security purposes.
- Giving special assistance to disabled passengers.
- Performs duties in accordance with all safety, security, compliance, and quality standards and procedures by the Company, by our Clients, and by regulatory authorities.
Qualifications
- Must be 18 years of age or older.
- Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.
Preferred Qualifications:
- Customer Service Experience
- 1 yr of similar work experience
ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.
The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.
ABM is an EOE/AA (M/F/Vet/Disability/Gender Identity/Sexual Orientation)
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