Job description

This is a permanent full time role-on site work 3 days week-remote days are Monday and Friday.

*Candidates MUST have experience with at least ONE core banking product-such as FISERV, FIS etc).

The Application Support Specialist is responsible for providing necessary technical support relating to various applications, system-level software, and other general computing applications. The Application Support Specialist will also provide advanced technical support and will play a key role in the research and troubleshooting relating to end-user support. They are also responsible for ongoing support and maintenance of internal Datacenter systems, as well as providing technical assistance to team members, as an internal point of escalation.

Responsibilities Include, But Are Not Limited to the Following.

• Supporting, monitoring, and conducting maintenance of the organization’s core banking systems infrastructure (FIS, Fiserv, Jack Henry)
• Create, update, and maintain detailed technical documentation, including application specifications, system diagrams, user manuals, and other relevant documentation for supported applications
• Develop and maintain external vendor relationships with respect to technology-driven applications and systems
• Act as a liaison between technology teams and the business; driving company initiatives and goals
• Deploying and maintaining secure systems configurations, in supporting regulatory guidelines or requirements
• Provides System Administration support to maintain the Company’s IT infrastructure, including hardware and software
• Applies diagnostic and troubleshooting skills to research and resolve system and application issues
• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications
• Evaluating, assessing, and testing new applications, in support of the Bank’s strategic initiatives
• Improves existing programs/applications by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
• Provides hardware and software support to end-users
• Working knowledge of Microsoft Active Directory Services, Windows Servers, VMWare, SAN/NAS, Email/Exchange, SQL, and supporting infrastructures
• Participating in IT and business projects as required
• Documenting internal processes and procedures related to duties and responsibilities
• Updating and maintaining accurate reference material for all supported systems, such as work-flow diagrams, Network specifications, technical support, and end-user documentation
• Working closely with internal Network, Security, and End User/Infrastructure teams daily
• Escalating of service or project issues which cannot be completed within defined service levels
• Entering all work as service or project tickets in IT Service Management System (JIRA)

Job Type: Full-time

Pay: $90,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• New Canaan, CT: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in New Canaan, CT

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