We believe every individual has the power to create a positive social impact. Goodwill of the San Francisco Bay has numerous opportunities for people who want to make a difference, while building their professional skills. Our organization is rooted in empathy and a driver of the circular economy in the SF Bay. Your professional skills will help to propel a mission driven organization, that cares deeply about people and the planet. We look forward to welcoming you.

ASSET PROTECTION ADMINISTRATOR

The Asset Protection Administrator is responsible for answering phones, greeting guests, and aiding the administrative staff. The Receptionist is responsible for a positive, professional first impression to our visitors and assisting with inquiries as necessary. The Asset Protection Administrator will be reporting directly to the Loss Prevention Manager.

RESPONSIBILITES:

• Responsible for protecting the safety of customers and must demonstrate integrity at all times.
• Receives and screens visitors, answers the telephone, maintains tracking system; refers calls or takes messages, communicates customer’s needs, and provides information and customer service in defined areas, regarding Goodwill department activities and function.
• Opens, time stamps, sorts and distributes mails; files and retrieves material in accordance with specified directions.
• Issue visitor passes and ensures visitors are appropriately escorted to the correct company representative and are not left unattended.
• Provides a variety of routine clerical and operational support to various departments, which may include customer service, receptionist duties, record-keeping, and filing.
• Monitor CCTV of the location.
• Ensure policies are followed
• Provide a safe work environment for employees and visitors, Checking IDs
• Act as the first responder to emergencies at assigned locations
• Act as evacuation specialist during an emergency/drill
• Perform other related duties as assigned

QUALIFICATIONS & EXPERIENCE:

• 3+ years’ experience in a related field
• Previous experience in general clerical or admin work preferred.

KNOWLEDGE, SKILLS, & ABILITIES

• Read and write English proficiently, or have enrolled in and are on track to successfully complete an approved ESL program
• Basic mathematical skills
• Ability to work respectfully and cooperatively with diverse group of individuals from a variety of educational, social and economic backgrounds
• Respects and has knowledge of cultures, ethnicity, gender, sexual orientations and age groups other than one’s own, able to work effectively with all
• Follow workplace quality and safety standards and contribute to a culture of safety
• Receptive to feedback, willing to learn and embrace continuous improvement
• Strive for high customer satisfaction, going out of the way to be helpful and pleasant
• Able to work flexible hours including but not limited to weekend and holidays
• Knowledge of how to safely operate and test household electronics

PHYSICAL REQUIREMENTS

• Able to consistently lift a minimum of 20 lbs.
• Able to stand on hard surfaces for an extended period of time

Goodwill San Francisco Bay’s guiding principle is that everybody deserves a second chance—and everyone deserves access to training, job opportunities, and support to succeed in our economy. We currently operate 34 retail stores, 33 donation sites, and two warehouse outlets across six Bay Area counties. This includes San Francisco, San Mateo, Marin, Alameda, Solano, and Contra Costa. Many of our career centers are embedded in our retail stores and are managed by career advisors who help people get jobs either directly at Goodwill or through our employer network. Goodwill SF Bay relies on a combination of material and financial donations to support employment services including individualized career support, skill building, industry certification programs, and support services such as transportation, clothing vouchers, referrals to mental health, housing and more. Donating and shopping at Goodwill is good for our planet and the local environment and helps Goodwill SF Bay divert >35 million of pounds from local landfills every year.