JOB SUMMARY:

Provide direct operations leadership for the Food Court, Ithaca Bakery, Towers Marketplace and all satellite retail locations. Responsible for enterprise wide GrubHub and Micros implementations and operations. The general responsabiliries of the position include those listed below and will continue to evolve around the needs of the IC campus community.

SUPERVISION: This position reports to the Associate Director Campus Dining.

This position provides direct supervision for all campus retail full time, part time and student staff.

REPRESENTATIVE DUTIES:

Duties may include but are not limited to the following. Other duties may be assigned.

ESSENTIAL DUTIES:

• Provide direct operations leadership for all Ithaca College campus retail operations including the Food Court, Ithaca Bakery, Towers Marketplace, Library Café and all satellite retail locations.
• Serve as Dining Services liaison with Human Resources department by creating and implementing recruitment and on-boarding processes.
• Responsible for all unit budget adherence and financial outcomes.
• Perform scheduling, coaching, and supervision of student, professional, and other staff members.
• Assist with training and continuing professional development and education for all department staff members to promote a safe work environment for employees.
• Provide safety-related training by confirming compliance with safety and loss prevention programs according to Health Department, Ithaca College and Dining Services standards.
• Ensure outstanding guest experience by overseeing and supporting staff in upholding high and safe standards of appearance, maintenance, and cleanliness in all areas of the dining unit.
• Arrange daily operations and services to ensure employees have appropriate equipment, inventory, and resources to perform their jobs and meet goals and deadlines.

• Recommend changes in operations based on standards, identify appropriate resources, and assist in implementation plans.
• Confirm daily menu signage is appropriately and accurately presented with the correct allergen, ingredient, and nutrition information.
• Develop and maintain an in-depth, working knowledge of all dining software solutions, including Fusion, BarTender, and NetNutrition.
• Assist with inventory and the ordering of all supplies and services, as needed.
• Assist with the development of account business plans to enhance customer service, facility layout and design, account profitability and retention, and client and customer satisfaction.
• Develop and facilitate data analysis and training at the operational accounts. Visit and inspect current accounts, providing objective feedback based on operational standards.
• Plan projects, including defining objectives, methods, timetables, and budget.
• Ensure that management team(s) and staff have sufficient resources to perform their jobs and to meet goals and deadlines.
• Perform inspections and audits to ensure regulatory compliance.

QUALIFICATIONS:

• Two years of higher education dining administrative experience and leadership required.
• Previous supervision of professional and student staff required.
• Experience developing and implemening procedures for recruiting, hiring, on-boarding and training student staff is required.
• Knowledge and understanding of best practices, operations, trends, and standards in culinary/food service is required.
• Experience developing and overseeing a supply, services, and staffing operating budget is required.
• Knowledge of Hazardous Analysis Critical Control Points to control the outbreak of food borne illnesses is required.
• The following qualifications are preferred:
• Knowledge of general business administration including the knowledge of account development and account operations, and the ability to maximize profit attainment and profit growth.
• The ability to establish courses of action for self and others, ensure that work is completed efficiently, adjust priorities, track progress and identify issues, remove barriers, and leverage resources.
• Excellent oral and written communication skills.
• The ability to provide excellent service to external and internal customers.
• Knowledge of the proper procedures for maintaining control of inventory, including checking in merchandise, tracking outgoing merchandise, ordering merchandise as needed, and controlling shrinkage.
• Knowledge of the procedures to establish purchasing requirements, develop and place orders, ensure merchandise is received accurately and on time, and store merchandise properly.