Assistant Front Desk Manager - Oasis at Death Valley
Full Time
Death Valley, CA 92328
$21.30 an hour
Posted
Job description
Overview:
Assistant Front Desk Manager - The Oasis at Death Valley - Xanterra Travel Collection
With over 3.4 million acres to explore, Death Valley is situated in the northern Mojave Desert in California and is the largest National Park outside of Alaska. Incredibly diverse ecosystems, sand dunes, mountains, and touting America's lowest elevations - Death Valley is an incredible place to call home. We are a welcoming community of employees who work hard, share a real passion for the environment, and enjoy creating memorable experiences for our guests.
The Oasis at Death Valley operates two hotels, restaurants, gift shops, and the world's lowest elevation golf course. Our historic AAA Four Diamond Inn and Ranch offer guests a variety of accommodations. Both hotels have swimming pools that are open annually and are fed from naturally warm local springs.
The Details:
Start Date: 6/14/2023 or later
Job Summary:
We are looking for an Assistant Front Office Manager to support the Ranch Front Office Manager in day to day operations. This position requires support and training of Xanterra quality standards for the department. Our mission is to provide legendary service to our guests visiting from all over the world, and your work is instrumental to our success!
PLEASE NOTE: As we closely monitor the COVID-19 pandemic, we continue to adopt appropriate sanitization measures and are carefully following Centers for Disease Control and Prevention (CDC) and state protocols for preventing the spread of COVID-19. We are dedicated to creating a safe and healthy environment for both employees and guests. Responsibilities:
Physical Demands:
Assistant Front Desk Manager - The Oasis at Death Valley - Xanterra Travel Collection
With over 3.4 million acres to explore, Death Valley is situated in the northern Mojave Desert in California and is the largest National Park outside of Alaska. Incredibly diverse ecosystems, sand dunes, mountains, and touting America's lowest elevations - Death Valley is an incredible place to call home. We are a welcoming community of employees who work hard, share a real passion for the environment, and enjoy creating memorable experiences for our guests.
The Oasis at Death Valley operates two hotels, restaurants, gift shops, and the world's lowest elevation golf course. Our historic AAA Four Diamond Inn and Ranch offer guests a variety of accommodations. Both hotels have swimming pools that are open annually and are fed from naturally warm local springs.
The Details:
Start Date: 6/14/2023 or later
Position Type: Year Round
Wage: $21.30 /hr
The Perks and Benefits:
- Discounted Housing
- Free breakfast and lunch with $4 dinners in the Employee Dining Room
- Free WIFI
- Free laundry facilities
- Free access to pool, golf course, rec center, gym and sports courts
- Benefits are offered to full time year-round employees
- Onsite Training and Employee Learning and Development Programs
- Employee discounts on lodging, retail, and food and beverage products at all Xanterra Park locations
Job Summary:
We are looking for an Assistant Front Office Manager to support the Ranch Front Office Manager in day to day operations. This position requires support and training of Xanterra quality standards for the department. Our mission is to provide legendary service to our guests visiting from all over the world, and your work is instrumental to our success!
PLEASE NOTE: As we closely monitor the COVID-19 pandemic, we continue to adopt appropriate sanitization measures and are carefully following Centers for Disease Control and Prevention (CDC) and state protocols for preventing the spread of COVID-19. We are dedicated to creating a safe and healthy environment for both employees and guests.
- Communicate with Inn and Ranch Front Office Managers and Assistant Managers/Lead on a daily basis to preempt crises and anticipate guest problems.
- Complete assigned duties and/or tasks as requested by direct supervisor(s).
- Maintain AAA 4 Diamond standards for Inn Front Office operations.
- Communicate with Front Office Manager regarding all schedules.
- Train and cross-train all employees in the operations of the Front Office, Valet/Bell, and Night Audit.
- Ensure that all specific room requests are blocked in a timely manner.
- Maintain smooth and open communications with all resort departments.
- Handle guest situations as they arise to achieve a solution to any and all guest problems before they leave our property.
- Fill in as needed for Inn Front Office Manager in his/her absence.
- Communicate with Housekeeping Manager, Executive Housekeeping Manager and Maintenance department to resolve room issues.
- Inspect VIP rooms
- Interact with F&B operations to resolve group or guest issues.
- Make rounds of all guest areas as needed to include the grounds, guest rooms, guest room floors, public spaces, etc.
- Responsible for ensuring that all employees are aware of the Ecometrix Policy, Xanterra’s company-wide Environmental Management System (EMS) and their roles and responsibilities in achieving conformance to the policy.
- Other duties as assigned.
- Knowledge of hospitality operations.
- Proven organizational and management skills.
- Previous experience with hotel management software.
- Micro’s Opera property management system preferred.
- Must have working knowledge of Microsoft Word and Excel
- Must be able to type 40 wpm
Physical Demands:
-
Requires standing for long periods of time.
- Must be able to lift 30lbs.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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