Job description

REPORTS TO: Store Manager

POSITION OVERVIEW

In partnership with the Store Management Team, cultivate an inclusive culture that provides equitable

opportunities and drives Associate and customer engagement. Lead activities required to achieve all store

goals which includes financial objectives, Customer service, people management, operational controls, asset

protection and safety, and merchandise presentation.

RESPONSIBILITIES/ACCOUNTABILITIES

• Drives revenue by proactively managing the Customer experience while effectively performing Manager On

Duty responsibilities.

• Ensures that the Customer remains the top priority while balancing required tasks and overall store operations.

• Drives results & anticipates Customers’ needs while clearly communicating store and individual performance

goals to motivate Associates.

• Coaches Associates “in the moment” on Customer interactions and performance to maximize productivity and

capture Customer opportunities.

• Supports the store’s business strategy and adjusts tactics as needed to effectively reach goals.

• Clearly communicates company direction to the team.

• Embraces fashion, understands current market trends and is able to articulate them using Brand interpretations

in every Customer interaction. Represents the Brand by adhering to Brand’s dress code guidelines.

• Safeguards keys to the store, performs opening and closing procedures, and assumes PIN and signature

privileges for register functions requiring approval.

• Supports and maintains merchandise flow/freight processes while ensuring proper floor set execution to current

Brand visual standards.

• Utilizes reports to make effective merchandising and styling decisions in line with Brand standards.

• Leverages tools and takes action to drive operational excellence through Standard Operating Procedures

(SOP).

• Assists with talent acquisition and associate development and retention and assists with New Hire onboarding

and ongoing Associate training.

• Works collaboratively with internal and external partners to accomplish assigned tasks.

• Contributes to the efforts to prevent shrink and raise and maintain safety awareness.

• Reports to work as scheduled; records time worked accurately by using Brand’s Time and Attendance system;

remains flexible to the needs of the business.

• Additional responsibilities as assigned by Store, District, or Regional leaders.

POSITION REQUIREMENTS

• Ability to model Brand appropriate selling behaviors.

• Strong training and development skills from previous retail related experience.

• Technology proficient and strong business acumen.

• Ability to foster team commitment and create a positive, inclusive environment.

• Ability to take initiative in making decisions on a timely/urgent basis.

• Ability to organize, delegate, and prioritize assignments and meet deadlines with minimal supervision.

• Knowledge of visual standards and techniques and ability to implement and maintain within Brand’s guidelines.

• Communicates effectively with Customers, Managers, Business Partners, Store Associates and Peers.

• Ability to work a Full-Time flexible schedule to meet the needs of the business, including evening, weekend and

holiday shifts.

• One year of management experience with an additional 2-4 years specialty retail experience preferred.

• Ability to maneuver around sales floor, stockroom, office, lift up to 30 lbs, and retrieve and stock merchandise

with or without a reasonable accommodation.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Auburn Hills, MI 48326: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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