Job description

SoCal Self Storage has been in the industry for over 25 years, our company believes in providing customers with the ultimate self-storage experience. We are looking for an individual that is friendly, customer service oriented, can work in a fast pace environment. Possess strong sales skills, problem solving skills, and integrity.

Role and compensation:
Part-Time/Full-Time Position.
Location: Westlake Village/Thousand Oaks.

Hourly Wage: $18 - $20 (depending on experience) plus rental bonuses.

Schedule: Must be available to work on weekends. The Hiring Manager will discuss more details regarding the work schedule.

Office Hours: Monday through Saturday - 9:00AM to 5:30PM, and Sunday - 10:00AM to 4:00PM.

CLOSED ON MAJOR HOLIDAYS

Must have reliable transportation.

Requirements:
Must have a valid driver's license
Must be able to work weekends
1 year sales experience or customer service experience preferred

Description of job duties:

• Assistant Manager handles operations of a self-storage facility by performing all duties and responsibilities as directed.
• Ensures adherence to company policies and procedures while maintaining or exceeding performance standards in all areas.
• Engages in various customer interactions including phone and counter sales, facility tours, collection activities (including phone calls and preparing legal notices) and handling complaints.
• Demonstrates consistency in performing proper sales presentations and maintaining minimum lead closing percentages.
• Tracks marketing and lead source information per company policy.
• Analyzes and organizes office operations and procedures such as filing systems, requisition of supplies, and other clerical services and makes suggestions for improvements.
• Maximizes office productivity through proficient use of appropriate software applications and efficient time management.
• Makes bank deposits and Post Office deliveries daily or as directed.
• Ensures procedures are followed for systematic retention, protection, retrieval, transfer, and disposal of customer information and records.
• Supports Facility Manager in income expansion and cost reduction programs.
• Assists Facility Manager with clerical and personnel records to ensure completeness, accuracy, and timeliness.
• Follows facility cleaning schedule and keeps entire facility clean and well maintained at all times. Coordinates additional cleaning and maintenance efforts with outside vendors as directed by Facility Manager.
• Must have a valid driver license, able to drive, inspect trucks, fuel trucks and assist customers with rental equipment.
• Ensures retail product displays are clean and merchandise is properly organized and displayed. Assists Facility Manager with ordering merchandise in a cost effective and timely manner.
• Follows all company security and safety guidelines as directed.
• While on duty, maintains a professional and groomed appearance at all times and follows company policies regarding dress and grooming standards.
• Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and/or Experience: High school diploma or general education degree (GED) or higher; Two years previous sales and customer service related experience and/or training; or equivalent combination of education and experience.
• Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.
• Other Skills and abilities : Proficient sales and customer service skills are mandatory. Bilingual a plus. Physical Demands the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 40 pounds.
• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Some exposure to weather conditions may exist.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

COVID-19 considerations:
We have increased our cleanliness and our team members are provided with PPE. We are also honoring current social distancing and state and federal guidelines and have requested team members to stay home from work if they experience flu-like symptoms.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Retail sales: 1 year (Preferred)
• Management: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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