Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Assistant Program Manager

Location: Phoenix, AZ or remote

The After Market Service (AMS) Group is the ultimate turnkey organization providing comprehensive solutions for those refrigeration challenges and needs you have today or might face in the future. Whether your world is a supermarket, multi-store chain with refrigerated products, a convenience store, or any of a wide variety of industrial applications. Start-to-finish development, coordination and installation of refrigeration projects and programs of any size or complexity.

What we’re looking for:

We are looking for an Assistant Program Manager who will support Program Management leadership team on planning, development, implementation, and progress tracking of a specific or multiple customer program/rollout in Refrigeration trade. The Assistant Program Manager focus will be on supporting key performance objectives like customer support, quality, safety, effective scheduling, estimation, training, and management to provide outstanding services to the customers. Also to assist Program Management team on several project/program related tasks.

What you’ll be responsible for in this role:

• Assist in managing new or existing multi-million-dollar programs for new and existing clients and targeted revenue stream for AMS and DFR.
• Lead small programs and/or specific tasks assigned on program level to support program development team and customers on multi-store rollouts. Typically, a specific project size can vary from $4K to $1M financially.
• Understand the entire scope of the project.
• Create a detailed project scope of work (SOW) which identifies and sequences the activities needed to successfully complete the project.
• Determine the resources (time, money, equipment, etc.) required to complete the project.
• Sourcing bids from Refrigeration contractors for SOW.
• Develop a cost budget to meet estimated margin for SOW.
• Develop a schedule for Project Managers (PMs) that effectively allocates the resources for the SOW.
• Review the SOW, cost budget and Project Management schedule with Program Manager and all other staff that will be affected by the project; revise as required.
• Prepare presentations, trackers, and forecasts for DFR segments as requested/needed.
• Participate in daily, weekly, or monthly teleconferences with customer/internal partners.
• Prepare SOW and Project Quotes for Sales Team to present to customer as needed.
• Meets or exceed financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, identifying and implementing efficiencies, analyzing variances; initiating corrective actions.
• Assist with enhancing client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations.
• Assist with client relationship and recognize future business opportunities.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other duties/tasks as assigned
• Be able to travel 10% to 20% of work time.

What are the basic qualifications:

• 
  High School Diploma or GED.
• Minimum of 5+ years of Project Management, Installation or Services experience in Refrigeration/ HVAC industry.

What are the preferred qualifications?

• 
  BA or BS degree (Construction Project Management, Mechanical or Engineering).
• Minimum of 2+ years reading and understanding refrigeration, electrical and plumbing blueprints.
• Minimum of 2+ years estimating and developing scope of work of Refrigeration projects.

To be a great fit for the role:

• 
  Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. Proficient in reading construction blue prints, specifications and contract documents.
• Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
• Positively influence others to achieve results that are in the best interest of the organization.
• Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Physical Demands:

• 
  The employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, tools or controls, and telephone to talk and hear; reach with hands and arms; climb or balance; stop, crouch, and kneel.
• The employee will be required to travel to job sites and climb stairs to access roofs, climb ladders and lifts to inspect equipment on heights.
• Occasionally, the employee may have to lift and/or move objects up to 15 lbs. Vision requirements include close, color and peripheral vision.

Work Environment:

• While on jobsites, this person must adhere to company and OSHA safety guidelines and protocols. May be required to wear personal protective equipment.

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• 
  Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

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The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.