Job description

Description of the Position:

Supervise the overall front operation in assigned restaurant, including supervising and directing team members in their daily job functions and in their appropriate assigned areas. Responsible for ensuring high standards of service are maintained. Team Member will rely on experience and judgment to plan and accomplish goals. Carries out responsibilities with minimal direction and exercises good judgment to achieve desired results.

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Monitor staff for outstanding customer interaction and personalized service.
• Under the direction of the Director of Food & Beverage, ensure that the front operations of the assigned restaurant are consistent with the strategic plans and vision of the department.
• Ensures Restaurant floor operations are run in a smooth, efficient manner; monitors Food display and presentation continually to ensure guests satisfaction.
• Maximizes cost effectiveness within the Restaurant by ensuring compliance with established budget, labor and revenue benchmarks.
• Responsible for the accuracy of all time, attendance and variance records, as well as equitable scheduling of all shifts.
• Ensure guest complaints and problems are resolved and requests for special services are carried out in a timely manner.
• Ensure the cleanliness of the assigned restaurant and surrounding areas.
• Maintain confidentiality of guest information and team members.
• Monitor the work productivity of restaurant staff and address and document any areas below departmental standards.
• Provide regular feedback to direct reports on specific job responsibilities and guest service.
• Ensure that all needed supplies and equipment are readily available.
• Distributes workload fairly and evenly to those assigned.
• Conducts daily huddles and schedules meetings with all direct reports as necessary.
• Responsible for ensuring that current safety rules and regulations are followed by all Team Members under span of control.
• Ensures that all tip reporting and tracking is done accurately on a daily basis.
• Responsible for complying with all food and beverage health, liquor and safety regulations; as well as all federal, state and local applicable laws.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.

Supervisory Responsibilities:

• Supervises any Team Member(s) under span of control.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and coaching and/or correcting Team Members; addressing complaints and resolving problems toward a non biased outcome.

Required Qualifications:

• High school diploma or GED equivalent.
• Associate’s degree in Business Administration or related field. An equivalent combination of education and experience can be substituted for this requirement.
• Two to three years of experience in a high volume, full-service restaurant environment.
• Ability to type 35 words per minute or more.
• Demonstrated proficiency in Microsoft Office software programs.
• Ability to communicate effectively in a positive manner using English in both written and oral form.
• Ability to work a flexible schedule including all shifts, weekends and holidays.
• Ability to stand on a hard surface for long periods of time.
• Leadership skills including having the confidence and ability to articulate clear and precise direction.
• Ability to build and further create a positive work environment with open communication and consistency.
• Ability to maintain and advance camaraderie throughout the outlet.
• Strong interpersonal skills and the ability to communicate effectively with a wide audience.
• Strong organizational skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports, evaluations and correspondence. Ability to speak effectively before groups of guests or Team Members of organization.
• Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Must be able to successfully pass applicable auditions or skill testing.
• May be required to carry a company provided cell-phone at all times to receive and respond to work related calls.

Preferred Qualifications:

• Bi-lingual in a second language.
• Previous experience working in a gaming environment.
• Demonstrated experience in the art of coaching for success.

Job Type: Full-time

Pay: $60,000.00 - $66,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Physical setting:

• Casual dining restaurant

Restaurant type:

• Café
• Casual dining restaurant

Shift:

• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Valley Center, CA 92082: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant management: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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