Job description

WHO ARE YOU?
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A highly organized, customer service and people-centric leader who loves art, experiences, and entrepreneurial journeys. As a motivated, self-starter, you embody the spirit to take something and run with it, while maintaining a sense of professionalism. If you love a high-paced environment where your work truly matters, please read on...

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WHO ARE WE?*
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Impact Museums is a top producer of immersive experiences which combine the latest technologies, incredible story-telling, and groundbreaking visuals to create truly inspiring experiences at the intersection of entertainment, culture, and social impact. The Company tours and presents these experiences at live entertainment venues across the country including its owned and operated venues located in 6 of the top 10 markets across the United States. These venues were designed and developed to host a wide range of events ranging from cutting edge projection mapping experiences using state of the art digital animation technology to traditional live entertainment touring productions to special events for some of the largest global brands.

In addition to producing its own content at Impact Studios, Impact Museums partners with top creators to expand their proprietary IP as well. Its first partnership was with the visionary creators of Immersive Van Gogh, a $100M+ global hit, which IM helped launch across the United States during the pandemic. The IM team is made up of award-winning industry leaders who collaborate every day with brilliant creatives, social advocates, and corporate partners to build the future of experiences and to leave a positive impact on our world.

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THE ROLE*

Impact Museums is seeking an Assistant Venue Operations Manager to join the team in the Dallas area. The Assistant Venue Operations Manager will represent the venue and will carry and lead a strong vision for the venue and team.

This individual will play a critical role in providing support to the General Manager, supervision, and guidance to their leadership team and frontline associates with responsibility for all aspects of operations for their venue. They will also have the opportunity to serve as the food and beverage lead, responsible for curating, maintaining, and overseeing concession operations and catering.

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RESPONSIBILITIES*

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Supporting the day-to-day operations of the venue within the policies and guidelines set forth by the General Manager and the executive leadership team

• Provide supervision for all hourly employees and manage third-party team members, including scheduling and reviewing timecards for accuracy
• Lead and participate with department leadership teams to ensure growth through ongoing training, increase efficiency, promote positive team morale, and minimize risks to the business
• Participate in staff meetings and drive areas of improvement as it relates to, but not limited to: employee relations, guest relations, revenue generation, and operating efficiencies
• Develop, recommend, and monitor food and beverage department, budgets, and objectives to ensure management meets performance goals and achieves both short-term and long-term profitability
• Follow up/follow through to support and assist team members in reaching goals as they relate to health and safety, profit and loss analysis, inventory management, and loss prevention
• Ensure a timely operation of multiple exhibits and implement the safety procedures and protocols and in compliance with state, federal and local regulations as well as company and brand standards
• Assist Leadership in developing policies and procedures, assisting in operations planning and cost estimates, and overseeing staff for assigned venues and projects
• Open/close venue, ensuring proper procedure and protocol has been met to safely secure building
• Assist in facilities operations, including managing workflow and oversite of general aesthetics and maintenance, ensuring building and systems are functioning in safe and working order
• Promote and communicate HR, health, and safety procedures put in place to protect staff and patrons
• Identify and prospect supplemental programming and events
• Other duties as assigned by the General Manager and Impact Museums management team

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QUALIFICATIONS*

• 3+ year as an Assistant Operations Manager or Operations Manager in a high-volume ($5M+ annual revenue) live entertainment, exhibition, or hospitality enterprise. Immersive entertainment experience is a plus
• Managerial experience in food and beverage concessions, premium offerings, and catering with a proven track record in leading teams in the hospitality space is preferred
• High school diploma or equivalent years of relevant industry experience
• Experience in opening and launching of new venues
• Experience in profitability analysis and budgeting
• Experience managing ancillary services including, but not limited to: merchandising, food and beverage, parking, and ticketing is preferred
• Excellent communication, time management, and organization skills
• Experience supervising, coaching, and building a team and culture
• Proficient in Microsoft Office, including Excel, Word, PowerPoint, and Google Suite
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change, and integrity
• Availability to work varied shifts, including evenings, weekends, and holidays
• Ability to stand and walk for long periods of time including maneuvering up and downstairs
• Ability to obtain required licenses and certifications for your location
• Ability to lift 40 pounds

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WORK ENVIRONMENT*

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The role is located in Dallas, TX

• Must be able to tolerate loud noise levels & busy environments
• Work is full time and on-site
• Must be willing to travel to work events during evening and weekend hours, as required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Impact Museums for a visa.

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EQUAL EMPLOYMENT OPPORTUNITY*
Impact Museums strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. BIPOC and LGBTQ+ individuals are strongly encouraged to apply.

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HIRING PRACTICES*
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Type: Full-time

Job Type: Full-time

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