Job description

The QUEST Associate Career Coach (ACC) serves as the focal point and core of Project QUEST’s program services. The ACC is responsible for overall participant success in terms of program completion and job readiness. Through consistent and dependable touchpoints, an ACC provides the emotional and technical guidance to ensure participants attain their career goals. The ACC partners with each participant to develop training and skill attainment strategies based on their individual needs. In addition, the ACC aligns training partners, financial, support services and external resources to enable participant success. The ACC maintains participant accountability through 1x1 meetings and enhances the participant experience with job readiness training in partnership with the Employment Coordinator. The Associate Career Coach delivers services either in-person or virtually.

Company Description:

• Project QUEST is a nationally recognized workforce development 501c3 agency. QUEST’s mission is to strengthen the economy and transform lives by preparing individuals for in-demand, living-wage careers.
• Project QUEST is a critical economic development resource that meets current and emerging employer workforce needs. Project QUEST is a proven and effective model offering wraparound services for job readiness into the workforce pipeline.
• Project QUEST enables individuals to receive the necessary education and training in order to prepare them for job placement into three major industry sectors to include: Healthcare, Information Technology/Cybersecurity, and the Trades/Advanced Manufacturing.
• Project QUEST’s “wraparound services" include life and skill assessment, academic remediation, career mapping and coaching, college and technical education, soft skill training and financial assistance. As a workforce intermediary, Project QUEST accomplishes these outcomes through collaboration with other workforce development partners.

Compensation:

• Competitive market-driven base pay (40K+)
• Higher qualifications and experience welcomed and encouraged

Benefits

• Excellent healthcare benefits with employer contribution options
• Outstanding 401K with employer matching options
• Generous PTO and paid holidays
• Remote and flexible work schedule options
• Professional growth opportunities
• Inclusive team-oriented environment
• Nationally recognized, mission-driven organization

Job Responsibilities:

• Lead assigned cohort/caseload of participants to acquire the skills for living-wage jobs.
• Partner with Quality Assurance Coordinator to ensure smooth transition to program participant.
• Develop individual strategies to navigate barriers and guide participants to program completion.
• Coordinate, as required, with training partners to maintain participant progress and resolve issues.
• Conduct Vision, Initiative and Perseverance sessions and monitor participant attendance.
• Conduct regular participant 1x1 sessions to ensure participant is progressing satisfactorily.
• Partner with Employment Coordinator to properly prepare participant to enter job market.
• Manage document collection for compliance, record accuracy and timely service fulfillment.
• Ensure portal information accuracy and integrity through timely data management practices.

Education and Experience:

• Bachelor's Degree or equivalent experience in human resources, public administration, social science or related field.
• 2 years - experience in office administration, staffing, public relations, customer/vendor relationship management, case management or workforce development.
• Working knowledge of social media platforms, employment and training programs, federal, state and local regulations.
• Able to occasionally work a flex schedule (potential weekends) to accommodate external outreach, training or employment events.
• Preferred: National Association of Workforce Development Professional (NAWDP) certification.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Recommended COVID-19 safety protocols and guidelines are being followed.

Education:

• Bachelor's (Preferred)

Experience:

• human resources, case management, workforce development: 2 years (Preferred)

Work Location: In person

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