What you will do:

• Manage multiple Vocera databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current

• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices

• Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes

• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training

• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions

• Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization; Collaborate with Vocera Technical Support and the customer’s support organization to resolve technical issues; Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software

• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines

What you need:

• Bachelor's degree required, preference for relevant degree in Nursing, Business or IT. Will consider an additional 6 years’ work experience in lieu of a bachelor’s.

• 2+ years’ clinical or healthcare IT (HIT) experience

• Must be a US Citizen

• Demonstrated success in delivering excellent customer support

• Prior experience supporting clinical end users through rounding and training

• Able to work under pressure with physician and nursing staff

• Experience with clinical workflow analysis and design

• Experience with Cisco wireless networks and equipment a plus

#IND1