Guest Relations Associate - PT

The Natural History Museum of Los Angeles County was the first museum in L.A. to open its doors 108 years ago and is poised for an exciting new era as it plans for the future. Having recently completed a new strategic framework, the Natural History Museums of Los Angeles County—including NHM at Exposition Park, La Brea Tar Pits and museum in mid-Wilshire, and the William S. Hart Museum in Newhall—is looking forward to new building projects and campaigns, exhibitions, community outreach, and innovative audience engagement.

The Natural History Museum of Los Angeles County values and endeavors to support diversity, equity, inclusion, and access within its organization and communities. Candidates who identify as Black, Indigenous, or a Person of Color (BIPOC), neurodiverse, a woman, a person with a disability, a veteran, and/or a part of the LGBTQAI+ community are welcome and encouraged to apply.

The Natural History Museum of Los Angeles County is seeking a part-time Guest Relations Associate for our Guest Relations department. The Guest Relations Associate works closely with the Supervisor, Guest Relations to ensure all guests have a great visit with messaging tailored towards what activities, exhibitions, and presentations the guest expresses interest in or is curious about, cash handling and security protocols, and ensuring the safety of all guests and staff members including safe physical distancing when needed at the Natural History Museum and La Brea Tar Pits. It is an exciting time as we embark on new journeys of becoming a museum of, for, and with L.A.

Responsibilities for this position include, but are not limited to:

• Greets and welcomes all Guests to the Museum with a positive, enthusiastic, and professional attitude and appearance at all times.
• Processes admission, parking, special exhibition, and membership fees of cash, check, or credit cards. Processes school and other group check-ins and related fees. Processes these transactions correctly and efficiently.
• Communicates with guests regarding programs, exhibitions, collections, events, and other experiences for our Museums and surrounding facilities, or directs them to appropriate Museum staff.
• Addresses guest complaints and service recovery opportunities, or directs them to appropriate supervision staff.
• Helps direct Guests and control capacity of spaces, ensuring safety, current spacing regulations, and Fire Marshall limits are being observed.

This position has the following requirements:

• High school diploma, GED or equivalent preferred. In some circumstances, students actively in school with valid work permits will be considered.
• At least 2 years of Customer Service experience.
• Must be able to work shifts at both the Natural History Museum and La Brea Tar Pits and Museum
• Must be able to work at least 4 days and must be available to work a variable schedule as needed by the institution’s regular and special program operations, including Fridays, weekends, and holidays.
• Use a computer and ticketing system to process transactions
• Maintain safety of self, staff, and guests by keeping work area sanitary and utilizing proper equipment such as face coverings, gloves or any other gear as required

The NHMLAC is especially interested in candidates whose background and experience have prepared them to contribute to our commitment to engagement and inclusion at culturally diverse audiences in museums and in sciences.

Review of applications begins immediately and continues until the position is filled. Interested candidates please visit www.nhm.org/jobs and click the link of the position for which you are interested or go directly to the online application.

The Natural History Museum of Los Angeles County is seeking applicants who have demonstrated experience and commitment to working with a diverse community. This is a part-time regular, non-exempt position, and pays $17.00 per hour.

The NHMLAC is establishing a COVID-19 vaccination mandate for staff, effective August 10, 2021. NHMLAC is requiring that all staff receive the vaccine for COVID-19 as a condition of employment. Exemptions for documented medical reasons or a sincerely held religious belief may be requested.

The NHMLAC is establishing a COVID-19 vaccination mandate for staff, effective August 10, 2021. NHMLAC is requiring that all staff receive the vaccine for COVID-19 as a condition of employment. Exemptions for documented medical reasons or a sincerely held religious belief may be requested.

The Natural History Museum of Los Angeles County is an Equal Opportunity Employer.