Job description

SUMMARY/OBJECTIVE:

The Implementation Specialist has many different roles and responsibilities in our organization. They are strategic partners, and proponents for the company and for the people who work for the company. They assist in customizing purchased software systems to meets the business precise needs. They help to install the software systems, train staff on how to use the systems in their full capacity, in addition to providing ongoing maintenance.

RESPONSIBILTIES/DUTIES:

• Execute Implementation related tasks
• Assist the Practices enterprise team in executing their Goals and EHR adoption vision across the clinics/facilities part of the implementation.
• Working in conjunction with all leadership levels, practice staff, Clinical Advisory Board and all practice staff as needed.
• Being the Workflow implementation analyst for the practice(s): Baseline As-Is workflow walk-thru. Workflow assessment and key decision-making including Gap Analysis.
• Consultant role in making key decisions in defining new/ updating current Goals/Workflows for usage of EHR efficiently in the practice environment.
• Defining the System Build tasks for PM and EHR items for Site GL readiness.
• Oversee the system build tasks/project, assist the Practice super users and steering committee who are customizing/building these system build tasks.
• Provide tips in designing their IT design layout - only with reference to devices, printers, and scanner deployments.
• Document new EHR workflows/Cheat Sheets for unique scenarios (using MS Visio) Define and design Custom Training Agendas per Practice(s) needs.
• Document their Custom Training agendas and trainer allocation for these training sessions (both training and Go Live Coverage)
• Knowledge transfer all to workflow and training agendas to onsite trainers prior to their arrival for training or go live phases.
• Manage any trainer related escalations originating from onsite training sessions.
• Defining and implement interface-based workflows for LAB, PDPM, Pharmacy, Rx Refills Rx Prescriptions, HIE, Rapid outpatient Development interfaces workflows (as applicable).
• Site Check for Training and Go Live, review site readiness for begin training and going live.
• Review and assist with system build tasks
• Assist EHR support team as necessary for support related items and issue resolution as necessary.
• Identifying workflow/setup related red flags to EHR project and support teams pre-GL and post-GL environment.
• Post go-live Practice Optimization (Key Performance Indicator Matrix)
• Site assessment and adoption measurement and assistance in workflow efficiency.
• Meaningful Use assessment. This includes analyzing work habits and suggesting changes necessary to meet Meaningful Use and helping business achieve better Medication Adherence.

MANAGEMENT JOB RESPONSIBILITIES:

• Create and execute project work plans and revise plans as needed to meet changing needs and requirements.
• Manage day-to-day operational aspects of a project and scope.
• Review deliverables prepared by team before passing to vendor.
• Effectively apply EHR methodology and enforces project standards.
• Facilitate team and vendor meetings effectively.
• Hold regular status meetings with project team.
• Effectively communicate relevant project information to supervisor.
• Resolve and/or escalates issues in a timely fashion.
• Set and manages business expectations.
• Develop lasting relationships with personnel that foster ties.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.
• Compile with and help to enforce standard policies and procedures.
• Understand limitations and propose alternatives / workarounds.

KNOWLEDGE, SKILLS & ATTRIBUTES

• Five to seven years of progressive experience in healthcare environment with at least three years of direct management responsibility in the medical industry.
• Management experience in multi-practice medical centers is a must.
• Understanding of the health care industry relative to the organization, financing, and delivery of health care services and how they impact physician group practices.
• Strong interpersonal and communication skills with the ability to interact with people at all levels.
• A management style that emphasizes teamwork, participation, communication, and a service orientation.
• Skilled in managing multi-unit operations.
• Skilled in management processes, production and people.
• Knowledgeable in developing and launching new products, production improvements, product testing, and quality assurance methods.
• Knowledgeable in methods to assure compliance with all procedures and policies concerning all areas of quality, regulatory, security, safety and human capital management.
• Knowledgeable and proficient in Microsoft products such as Word, Excel, PowerPoint, Outlook sufficient to maintain documents, prepare spreadsheets, perform analytics including charts and graphs and craft presentation material.
• Ability to multi-task, problem-solve and respond with a sense of urgency in a fast paced environment.
• Ability to communicate effectively, both oral and written, and build and maintain collaborative working relationships with internal and external stakeholders.
• Ability to demonstrate self-directed and self-motivated work style.
• Ability to navigate through tough decisions and deadlines with a sense of urgency and confidence.
• Ability to resolve disputes.
• Ability to develop and articulate strategic plans, objectives and forward thinking approach to new ideas and changes in regulatory requirements.

REQUIRED EDUCATION/EXPERIENCE:

• 6 years of professional experience in position.
• Preferred Bachelor's degree.
• Experience with; medical, health, clinical, Behavioral Health oriented products.
• Experience with eClinicalWorks, NexGen, Athena, Allscripts products is a big plus.
• Proficient in Microsoft office: Outlook, Excel, PowerPoint, Word, Visio

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ENVIRONMENT:

The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)

PHYSICAL DEMANDS:

Sedentary- Exerting up to 10 lbs. of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Frequently: 46-100%

Stooping, Kneeling, Crouching, Fingering, Grasping, Talking, Hearing, Repetitive Motion, Sitting.

Occasionally: 16-45%

Reaching, Standing, Walking, Pushing, Lifting, Driving

VISION:

The worker is required to have close visual acuity to perform an activity such as: viewing a computer terminal and extensive reading.

EEOC DISCLOSURE:

Salience Health/Salience TMS Neuro Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Plano, TX 75093: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Athenahealth implementation: 3 years (Required)

Work Location: One location

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