Authoring Lead Customer

Full Time
Atlanta, GA 30313
Posted
Job description

Job Summary:


A strategic role responsible for the global Governance and Life Cycle Management Strategy for the Customer Domain. Stewards the adoption of master data management strategies and accountabilities to ensure that the data meets business expectations and requirements. Product owner for the capabilities to create, maintain, and update customer master data records. Responsible for representing the interests of various stakeholders across TCCC system for the development team.


Function Related Activities/Key Responsibilities


Global
Governance Lead:

  • Support the vision, goals, and roadmap for customer master data lifecycle management and capabilities

  • Ensure stakeholder alignment on vision, priorities, implementation, and governance

  • Work closely with business leadership to ensure continual alignment around the development, maintenance, access, use, security, retention, and retirement of customer master data

  • Define requirements for proactive monitoring, detecting, assessing and cleansing data quality issues to ensure fit for use and sustained quality and collaborate with Data & Analytics Operations team to implement

  • Serve as a point of escalation for governance, data quality and protection issues

  • Responsible for the Data Governance Council which meets regularly in order to ensure buy-in and ownership from all stakeholders

  • Collaborate with prospective users to understand and anticipate their needs and translate them into business requirements

  • Bring the outside in—research and curate domain best practices from internal and external sources

Global Agile Product Owner:

  • Support agile process by collecting detailed business requirements and authoring user stories, prioritizing backlogs based on changing business needs through collaboration with stakeholders.

  • Partners with Data Analytics and Operations team members to identify process efficiency and data quality.

  • Manage UAT process to support sprint deployments, writing test scripts, tracking defect and resolutions.

  • Participating in Scrum meetings and product sprints meetings

  • Delivers master data business process and technology solutions.

  • Partners with Reference Data Lead to support business needs for the Customer Domain

Global Project Leadership:

  • Provide subject matter expertise for various stakeholders as that design, develop and deploy initiatives that require master data

  • Partner with the Strategic Initiatives Lead to provide direct support on business initiatives that require evolving master data processes, architecture, and metrics.

  • Identify solutions to meet business needs throughout the authoring process while minimizing disruption to speed and quality of the overall process.


Education Requirements:

  • Bachelor’s Degree


Related Work
Experience:

  • 2-3 years of work experience in the data management

  • 1-2 years of experience in product design, development, and deployment

  • Experience balancing immediate and short-term needs and delivering results

  • Consulting skills, with change management concepts and strategies, including communication, culture change and performance measurement system design


Travel:
0-25%


Skills
:

  • A fundamental understanding of data governance best practices, business and technology issues related to management of enterprise information assets and approaches related to data protection

  • Ability to work with stakeholders to establish, maintain, and socialize data standards to drive consistency and compliance

  • Experience with the following technology: MDM (e.g. Informatica), ERP (e.g. SAP), Project Management (e.g. JIRA), Metadata Management (e.g. Azure Data Catalog), MS Office365

  • Strong knowledge of Agile Methodology principles and processes

  • Strong knowledge of Agile/Scrum principles and processes

  • Balance of technical knowledge and business acumen

  • Ability to work across multiple cultures

Growth Behaviors:

  • Curious: Keep seeking, never settle. Staying curious about what is outside, and two steps ahead inspires us to challenge the status quo. Having the courage to look and leap is the way we grow. Because asking “what if?” pushes us to the next level as people and as a company.

  • Empowered: Make it happen. True empowerment is the result of taking responsibility. This means giving yourself permission to see it, say it and do it, and owning the outcomes. Because we move forward faster when we all take action.

  • 1.0, 2.0, 3.0: Push for progress, not perfection. There are very few overnight successes. Greatness is borne of many little victories (and failures). Share v 1.0, test it, and make it better. Then create the next version. Because the moment we think something is perfect, it will be obsolete.

  • Inclusive: Include, value and trust each other. We are smart alone but together we are genius. This means being inclusive, giving the benefit of the doubt and being responsible for each other. Because, for our company to thrive for the next 100+ years, smart isn’t enough. We need genius.


Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

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