Job description

Service Brand Consultant

We are looking for highly driven, ethical, team-oriented people to help customers in the Service Department.

All applicants who are excited about a culture built on core values where we want only the best for our customers and our employees, are encouraged to apply. We are an equal opportunity employer.

RESPONSIBILITIES:

• Setting, confirming and preparing for appointments with customers to expedite their service experience
• Greeting customers in a timely and friendly manner
• Determining vehicle needs based on customer information and a vehicle walk-around
• Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
• Producing repair orders for customers with full transparency including cost and time estimates
• Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
• Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
• Creating a great vehicle delivery experience for the customer
• Following up with customers to ensure satisfaction
• Setting and achieving targeted sales goals
• Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information
• Providing an exceptional customer experience to drive loyalty

Requirements:

• High School diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Prior automotive sales and/or service experience preferred
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid driver’s license & currently have and maintain an acceptable, safe driving record
• Regular and predictable attendance and punctuality is required

Benefits

• Monday-Friday schedule (closed Saturdays and Sundays)
• Earned commission pay opportunities
• 401K Plan
• Medical, Vision, Dental insurance
• Supplemental Disability coverage available
• Employee vehicle, service, and parts purchase program
• Continuous ongoing skill development training
• State of the art equipment and facilities
• Quality work environment
• Paid training
• Career oriented employer
• Strong work/life balance that includes paid holidays and vacation

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• No weekends

Shift:

• Day shift

Ability to commute/relocate:

• Holland, MI 49423: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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