Job description
AV / UC Support Specialist
Location: New York, NY
Clearance: Public Trust
Minimum Years of Experience: 4 Years with degree, 6 years without
Required Education: Bachelor’s Degree
Desired E
xperience:
- Zoom Communications products
- WebEx telecommunications services
- The management and maintenance of Audio-Visual legacy equipment
- Provides tier 1/2 support to investigate and resolve problems, inefficiencies, and performance issues.
- Monitor and maintain Audio Visual enterprise and assure maximum system uptime, component patching, alarm resolution and disaster recovery-continued operation planning
- Participates in engineering projects/efforts as tasked by management
Job Responsibilities:
- Performs moderately complex technical functions in support of audio visual and video teleconferencing infrastructure such as set up, operation, maintenance, configuration, modification, functionality enhancement, circuit testing, calibration and troubleshooting of components and systems
- Setup and breakdown of all special events/corporate meetings
- Daily system testing to insure equipment and room functionality
- Will have an opportunity to learn and grow as a Telephony support professional, conducting
- Avaya Basic Call Center support
- Moves, Adds, Changes support in an Avaya environment
- Works from schematics, diagrams, written and verbal instructions
- Diagnoses and isolates malfunctions, and makes necessary repairs
- Repairs or modifies equipment returned by operational users; video teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills
- Test new software releases for audio visual and video teleconferencing devices to ensure interoperability with existing infrastructure; supports monthly maintenance window activities
- Supports change and configuration management and associated documentation requirements
- Maintains current knowledge of relevant audio-visual technologies as assigned.
- Participates in special projects as required.
- Review and research new video technologies for the future network requirements and technology updates
- Utilize ticket system for daily ticket requirements, maintenance activities and the creation of Change Requests and Knowledge management artifacts.
- Certify and test all new tactical deployable VTC systems to ensure compliance with policies/procedures
- Video Teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills
- Expert level Knowledge of H323 Protocol Stack
- Expert level knowledge of CODECS and MCUs from Polycom and CISCO
- Knowledge and hands on experience with Professional Video Production Software and hardware
- Working knowledge of Adobe Premiere and After Effects with the ability to produce cinematic visual effects and motion graphics.
- Experience in working in a team environment to support studio and live video production initiatives.
This is a full-time position. NCC offers a competitive compensation package: salary is commensurate with experience. Benefits include medical, dental, flexible spending, three weeks accrued Paid Time Off (PTO), paid federal holidays, and 401(k) with company match.
NCC is an Equal Opportunity Employer (Minority/Female/Disabled/Veteran).
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