Job description
Avaya Support Engineer
Location: Chicago, IL
Clearance: Public Trust
Minimum Years of Experience: 4 Years with degree, 6 years without
Required Education: Bachelor’s Degree
Desired Certifications:
- Avaya Certified Support Specialist
- Avaya Certified Implementation Specialist
Required Experience:
- Installation and support of Avaya 96xx IP and SIP phones
- Teleconferencing setup and troubleshooting
- Avaya Session Manager
- Avaya Basic Call Center
- Moves, Adds, Changes support
Desired Experience:
- Strong understanding of Avaya CM/Unified Communications products
- Experience in the installation and support of Avaya 96xx IP and SIP phones
- Avaya Aura 7.X System Knowledge
- Direct hands-on experience assessing, managing, patching, and upgrading and mitigating vulnerabilities in Avaya on Windows or Linux servers
- Experience using Session Manager and System Manager
- Experience implementing and configuring Avaya Call Center
- Experience providing Voicemail Support
- Knowledge of cabling standards and ability to perform minor ad-hoc cabling requests
- Must be able make ad-hoc hardware repairs
- Able to work maintenances on weekends (twice a month)
Job Responsibilities:
Maintain and update unified voice, video, and web conferencing communications infrastructure and services by providing full lifecycle engineering support resulting in solutions that are secure, effective, responsive, complete, and efficient.
The Voice/Data Communications Engineer will be responsible for generating the most Innovative, Intuitive, and Integrated solutions that can be deployed to meet the communications needs of Enterprise users. The successful candidate must have a deep technical understanding of:
The Voice/Data Communications Engineer will be responsible for generating the most Innovative, Intuitive, and Integrated solutions that can be deployed to meet the communications needs of Enterprise users. The successful candidate must have a deep technical understanding of:
Avaya CM/Unified Communications products:
- Legacy telecommunications services (e.g., analog, digital PSTN lines and trunks, etc.)
- Performing communications system’s health assessments to include technology and/or routing protocols including review of systems device health and collection of performance-related data.
- Integrating technical requirements and design goals into the overall enterprise network design.
- Maintains subject matter level expertise in unified voice, data, and video technologies and systems administration capabilities
- Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs.
- Familiar with various ticketing systems and managing customer reported issues by opening, maintaining, and closing tickets to meet SLA and KPI initiatives.
This is a full-time position. NCC offers a competitive compensation package: salary is commensurate with experience. Benefits include medical, dental, flexible spending, three weeks accrued Paid Time Off (PTO), paid federal holidays, and 401(k) with company match.
NCC is an Equal Opportunity Employer (Minority/Female/Disabled/Veteran).
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