Job description

Brief Summary

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Do you enjoy sweets? Do you like meeting new people? We're hiring a dessert-passionate person who is outgoing, energetic, and bubbly that loves to serve customers! We have a small team of really nice, really great people that make going to work enjoyable. You must be able to work well independently, be self-motivating and reliable, and a hard-worker! You will be part of a small business atmosphere where you can get to know many regular customers and your role here will make a big difference. You'll be closing from 2-8:30 pm at least 3 days per week so open availability is a must. So if you're ready to work for a place where you love your job, are valued and significant, apply now, we can't wait to meet you!

THE DETAILS:

About Smallcakes

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Smallcakes Cupcakery in St. Simons Island, GA is a bakery that opened in 2014. We specialize in baking jumbo cupcakes fresh, every day, as well as many other baked goods such as cookies, brownies, Signature Cakes, etc. We also offer ice cream and frozen treats.

Position

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Smallcakes is looking to hire an awesome person to join our team as a Baker Assistant / Bakery Associate role! You are the face of Smallcakes when a customer walks in, so your primary purpose will be providing customers with exceptional service! You will be assisting customers with selections, up-selling customers by recommending/suggesting additional items, checking out customers, baking and icing cupcakes as needed, baking cookies and other baked goods, cleaning daily and as needed, helping co-workers accomplish tasks, answering phones, completing shift tasks and opening/closing checklists, and assisting with other assigned tasks. There are opportunities for advancements/promotions such as an extra/backup baker, second baker, and even lead baker, regular performance reviews with pay raises, and possible opportunities to represent Smallcakes SSI at local community events!

Schedule & Shifts

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The schedule can be 2-6 days per week, typically it would be 3-5 days per week, 1-3 Saturdays per month are required (we try to balance it so it's not always the same one or two people on Saturdays). Hours will vary, 1-3 days you may be there from 2 PM - 8:30 PM and 1-2 days you may only be there from 10:30 AM - 3/4 PM. Hours and schedule somewhat negotiable for the right person.

Ideal Candidate Skills & Attributes

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Communicative - Must communicate well with customers, co-workers, and others.

Friendly - Must be friendly and polite to customers and co-workers.

Team-Player - Must work well with others, asks co-workers if they need help, is NOT a "not my job, not my problem" kind of thinker. Thinks about how they could improve the store, what they could personally do to affect that, and how they could improve a customer's experience. IE, sees a co-worker struggling and does not offer to help; or finds a task that another employee accidentally forgot to complete so you complete it instead.

Self-motivated - Must take initiative, does not pass personal duties/tasks off on others, sees an issue and corrects the issue or immediately brings it to a Manager's attention to fix. IE, completes tasks and checklists, you don't leave your own task for someone else to do; or if you re-stock the last pack of napkins, you let a Manager know that.

Time management - Must be able to manage your time efficiently. Finding productive things to do with your time during your shift is crucial. IE, finding things that need to be cleaned and cleaning them.

Hard-worker - Getting as many tasks done during your shift as possible/allowed, not procrastinating tasks until close.

Responsibilities & Duties

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Customer Service - being friendly to every customer, being polite (using manners) and courteous, assisting customers with purchases by guiding them on products offered, flavor options, suggesting other choices, "up-selling" by suggesting/recommending additional items/products/quantities, answering phone calls, answering Facebook/Instagram messages/comments, etc.

Cashier - counting money accurately, checking out customers quickly, balancing a drawer, taking custom/advance orders via phone, etc.

Baking - baking, icing, and garnishing cupcakes. Baking cookies and icing cookie sandwiches, baking brownies, etc. Making icing, filling icing bags, etc. Any other tasks as assigned. (TRAINING PROVIDED! NO EXPERIENCE NECESSARY!)

Order Fulfillment - preparing and processing orders for DoorDash, Uber Eats, and online, assisting bakers with custom orders as needed, etc.

Cleaning - sweeping, mopping, wiping down counters and tables, cleaning the bathroom, cleaning the glass, any other cleaning as assigned, etc.

Social Media - posting (daily at minimum) to our Facebook and Instagram pages.

Policies & Procedures - following all policies and procedures outlined in the new hire guide.

Any other tasks, duties, and responsibilities as assigned.

Qualifications

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- Basic math and computer skills.

- Posting to social media experience, especially on a Facebook Page a plus!

- Ability to stand, walk, lift heavy items, and work with other team members in a fast-paced environment to provide excellent service.

- Attention to detail.

- Baking, sales, cashier, retail, or key-holder experience a plus!

- Experience with baking at home a plus!

- Artistic-qualities a plus!

Perks

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Employees receive a Teladoc subscription for telemedicine healthcare upon completion of training program. Employees receive one free drink per shift, and one free item per shift. Employees also receive 25% off any item. Additional perks may be available in the future.

Pay

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Pay is about $12.50-$14 per hour.
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You must answer the employer-provided questions. Failure to do so, or to adequately answer will result in immediate rejection of your application. If you cannot answer a few simple questions, we do not consider your work ethic as adequate enough to even interview.

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If this sounds like a position you would love to work, and you believe you could complement our business, please click apply and fill out the form! We can't wait to start working with you!

Job Types: Part-time, Seasonal

Pay: $11.50 - $14.00 per hour

Benefits:

• Employee discount

Restaurant type:

• Bakery

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Employee and customer health decisions are left solely to the individual employee or customer, and will always be.

Ability to commute/relocate:

• Saint Simons Island, GA 31522: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Why are you interested in this job? (required - failure to adequately answer results in immediate rejection)
• What is the best way to contact you? (required)
• Do you have any relevant experience? (relevant experience not required!)
• When are you available to start? (required)
• Would you rather (A) complete something "good" but on time, or (B) "perfect" but late? (answer "A" or "B")
• Bakery sales can be very unpredictable occasionally, so sometimes you may need to show up early or stay late in order to keep up with sudden changes in demand, can we count on you? (required)

Education:

• High school or equivalent (Required)

Experience:

• Baking: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: One location

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