Job description
As a member of the “front of the house” team, Banking Assistants (BA) have a critical role in providing a knock-out customer experience and ensuring that our customers are our first priority. BAs facilitate the interaction between the customer and bankers (officers, loan operations, analysts, etc.) to ensure the customer receives a rapid response, an error-free process, consistent communication, and a professional experience that is both friendly and positive. As a front line position, you are the face of the bank to many of our customers.
You will be expected to communicate well, be professional in all your activities, be optimistic and constructive in your dealings, and demonstrate tenacity and drive in solving customer issues. You must enjoy being “on stage” all the time and consistently provide a great customer experience. You hold an important role in developing strong and professional relationships with our customers, which includes gathering feedback and being the voice of the customer when service, product, or process improvements are needed. You will play an important part in ensuring that Minnwest is the best bank in the market.
We offer a team oriented work environment, competitive pay, and a strong benefits package including medical, dental, life, incentive, and 401k.
Education/Experience Requirements:
- High School Diploma
- Previous loan operations, loan processing, or loan department experience is preferred.
AA/EOE
Monday - Friday
8:00 am - 5:30 pm
Full-time: 40 hrs/week
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