Job description

Experienced AUTOMOTIVE BDC REPRESENTATIVE - Sutherlin Nissan Fort Myers

JOB DESCRIPTION FUNCTIONS: This is for night shifts 11:30 - 8:00 with a day shift or two filtered in.

• Customer Relations
• Administration
• Sales & Marketing Ability
• Interdepartmental Relations

SKILL SETS:

• Adaptability
• Strategic Analysis
• Continuous Improvement
• Customer Enthusiasm
• Detail Oriented
• Sound Judgement
• Organizing and Planning
• Collaborate with Team Members
• Takes Initiative

PERSONALITY ATTRIBUTES:

• Patience
• Attentiveness
• Cognitive Empathy
• Clear Communication Skills
• Ability to Use "Positive Language"
• Ability to "Read" Customers on the phone
• A Calming Presence
• Persuasion Skills
• “WOW” Customers Service

REPORTS TO: BDC Director and BDC Manager

SKILLS REQUIRED:

• Ability to converse with customers to discuss needs and direct appropriately within the dealership.
• Speak clearly and persuasively in positive or negative situations.
• Knowledge of telephone, text and email techniques and etiquette.
• Knowledge of sales procedures, processes, and follow-up.
• Ability to actively listen and deliver 110% customer experience.
• Enjoy providing customer enthusiasm.
• An interest in the automotive industry.
• Strong customer service and phone skills.
• Possess strong organizational, follow-up and paper-flow handling skills.
• Quick thinker and learner.
• Positive, flexible and process-oriented.
• Organized, self-motivated, enthusiastic and detail-oriented.
• Professional with a confident attitude.
• Accurate record keeping.
• Previous call center experience (an asset but not required).
• Able to thrive in a fast paced, changing environment.
• Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations.
• Is capable of addressing customer hesitation and resistance with patience and empathy.
• Capable of project a positive image every time you place or receive a telephone call.
• Works with all departments in the dealership, charts and monitors daily activities.
• Ability to work a flexible schedule, including weekends and evenings.

CUSTOMER SERVICE ORIENTATION:

• Believes that the customer is the most important thing.
• Devotes maximum attention and effort to providing the highest levels of customer service.
• Feels a personal sense of achievement when customers are delighted.
• Understands and anticipates customer needs and works tirelessly to meet them.
• Willing to go above and beyond the call of duty to help customers and resolve their problems.
• Thrives on ensuring that the customer experience is the best it can be.
• Sees customer complaints firstly as opportunities to create customer satisfaction.
• Driven to make sure every customer feels valued.

WHAT THE WORKER IS LIKE?

The work of the BDC Representative:

• Is focused on the process of understanding and meeting customer needs.
• Genuinely customer-oriented and has the ability to readily establish rapport with customers.
• Project a professional company image through telephone interaction and written communication.
• Well developed team member skills.
• Working knowledge of computerized software systems.
• Well developed customer service and telephone skills.
• Displays energy and enthusiasm in approaching the job.
• Maintains a high level of productivity and self-direction.
• Upholds organization's goals and values.
• Possess clear communication skills.

3 WHAT THE WORK IS LIKE?

The BDC Representative:

• Work in a fast-paced environment with constant interruptions.
• Learn how customers define values and design a personalized contact strategy.
• Multi-channel communication with customer: contact via email, phone and website.
• Contact leads from all touch points: dealer portal, DMS and CRM system, showroom and website.
• Administrative support for all correspondence.
• Proactive outbound calls to thank your customers.
• Respond to inbound customer requests and questions.
• Address or escalate any potential issues identified by customer with Manager or Director
• Ability to work a flexible schedule, including weekends and evenings.
• Requires a genuine concern about customer enthusiasm, as evidenced by consistent follow-through with customers.'

'Benefit Conditions: Waiting period may applyCOVID-19 Precaution(s):

• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Paid Training:

• Yes

Management:

• Team Lead
• Front End Manager

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail

Job Type: Full-time

Pay: $30,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Supplemental pay types:

• Commission pay

Application Question(s):

• Are you willing to have a background check run and drug test? Must pass both in order to work at Sutherlin Nissan Fort Myers.

Work Location: In person

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.