Job description

About our Company

We are looking for passionate individuals who strive to provide a world class patient experience by providing the best care possible and engage with our patients that are seeking behavioral treatment.

Our organization is driven by one common goal and mission: Decreasing the suicide rate by changing the delivery of behavioral health in the U.S. We have cultivated a culture of learning and growth to adapt to the everchanging needs of our patients’ care.

Our services have developed to become a comprehensive and outcome-driven care model that allows patients to find maximum relief of symptoms. All of our team members: from the front-line treatment teams, to the back-end billing teams, each play a critical role in the care of our patients.

This commitment has allowed us to become one of the industry leading organizations nationwide in regards to patient outcomes, number of patient’s treated, and our research programs to grow our understanding of TMS Therapy and behavioral health.

Anyone part of our organization should expect ongoing and regular training as well as patient focused goals to provide the best service possible. We have experienced tremendous growth over our first 10 years, and we have provided over half a million treatments in Texas. We have grown to over 200+ dedicated team members within our organization and anticipate continuing our growth into more underserved communities needing our help.

Over 51%+ of patients report remission of both Depression and Anxiety symptoms, and over 70%+ of our patient report a significant response to the innovative treatment and comprehensive care that is provided here at Salience TMS Neuro Solutions. Our innovation, customer service, and compassion allow us to provide patients with the best chance at becoming well and finding success in managing their symptoms.

TMS Therapy was FDA approved in 2008 and has been proven to be the safest, most effective, and durable treatment available for depression and OCD. Our patient base is primarily treating for Depression & Anxiety but can include other indications, such as: OCD, PTSD, ADHD, Autism, Bipolar Depression, and more. We commonly treat adult patients but also treat ages 12+.

The Treatment Coordinator Position:

The Treatment Coordinator plays a pivotal role in ensuring that we are staying the course with our mission through providing excellent patient care.

The Treatment Coordinator is a highly trained technician who administers daily TMS treatment. Their responsibilities revolve around patient needs and the daily treatment. This includes handling of the treatment equipment, patient documentation and tracking, scheduling, and excellent customer service to meet our patient's needs.

The Treatment Coordinator must possess excellent customer service skills, attention to detail, a willingness to learn, and dedication to our mission. We are looking for those who have a desire to help build on our foundation as a team to heal our communities and have the patient’s best interest in mind.

Candidates for this position are required to have access to instant and reliable transportation and no issues working within our operating hours. (Operating hours may vary between locations). Our average hours of operation are Monday-Friday. This is a full-time position requiring 32-40 hours per week with some possible over time depending on need and patient load.

Our comprehensive training program is proven to transform candidates with little or no previous experience with TMS Therapy, into fully knowledgeable and certified Technicians who provide excellent daily treatment for our patients. Our training program far surpasses the industry standard, as we involve a group atmosphere and a dedicated Trainer. Training consists of both lecture in a classroom setting and hands-on experience that leads to a final certification. During training, travel is required to work at our different sites; therefore, reliable and instant transportation is required for this position.

SUMMARY/OBJECTIVE:

Treatment Coordinators will oversee patient care and perform TMS Treatment, provide communication and assistance with doctors, conduct clerical support duties, complete special projects and other duties assigned by the TCM/Operational Management; and maintain the clinic location.

RESPONSIBILTIES/DUTIES:

· Administer accurate treatment by verifying and re-verifying system measurements, monitoring treatment accuracy, and ensure that the coil remains within contact parameters during treatment

· Provide patient safety and comfort by reporting patient symptoms regularly to TC Manager and doctor, observe hand movement, manage and tend to patient’s comfort during treatment

· Communicate and follow-up all questions by patient regarding their treatment

· Communicate any issues or concerns the patient is having with TC Manager and doctor

· Communicate any patient symptoms, treatment adjusting parameters, emergencies, progress, and prescription updates to the TC Manager and/or Doctor

· Maintain and communicate patient’s schedule and follow-up visits

· Provide patient education through patient flipbook, reinforcing comprehensive care

· Provide professional patient boundaries and reinforce proper patient expectations of treatment

· Stay current on insurance updates and communicate information to patient

· Ensure that the highest level of confidentiality is maintained at all times protecting patient ePHI

· Ensure professionalism is conducted with all patients

· Accurately set up patient information, updates, treatment, medications, diagnoses, rating scales, and daily notes into systems

· Ensure accurate and timely patient tracking and documentation are entered into system

· Prepare for all new patient start

· Ensure that all required reports and tracking reports are completed and turned in on a timely manner

· Ensure patient has completed all necessary paperwork when treatment is completed

· Collect payments from patients

· Exceptional Work Attendance is required to adhere to patient’s daily schedule and provide their needed care

· Assist with insurance by gathering any data required by the insurance team, obtaining medical records, faxing, mailing, and emailing insurance carrier

· Maintain the clinic location by ensuring that rooms are cleaned and organized

· Maintain inventory

· Perform daily opening and closing procedures

· Build skillset of alternative and advanced treatment setups and protocols

· MT Lead certification

· Any other projects assigned

JOB SPECIFICATIONS:

· Exceptional Communication and Written Skills

· Maintains the highest level of patient confidentiality

· Ability to interact with patients, families, physicians, and other healthcare workers

· Ability to work with difficult patients in a professional manner

· Demonstrates a high level of flexibility to meet patient needs

· Demonstrates commitment to the vision, mission and values of the company

· Must be willing to travel to various Dallas or Ft. Worth locations

· Accuracy with attention to detail

· Ability to work both independently and/or as part of a team in a fast-paced environment

· Strong analytical & problem-solving skills

· Well organized; able to prioritize multiple projects and deadlines, multi-task skills

· Ability to work under pressure

· Excellent customer service skills with sound sensitivity judgments and courteous phone manner

· High-energy; productive work habits, flexible and adaptable to change

REQUIRED EDUCATION/EXPERIENCE:

· Bachelor's Degree

· Experience in the Healthcare industry

· Experience working in a Mental Health facility

· Have a valid Driver’s License

· Exceptional Work Attendance

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Environment:

The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)

Physical Demands:

The following have been identified as being essential functions of the job duty.

· Reaching. Extending hand(s) and arm(s) in any directions

o Ability to lift 15-20 lbs over head

o Ability to use hands independently from one another

· Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hands

o Ability to turn locks and dials

o Grasping. Applying pressure to an object with the fingers and palm

· Repetitive Motion. Substantial movements (motions of the wrist, hands, and/or fingers)

· Balancing. Maintaining body equilibrium to prevent falling to stand on stool or platform

o Ability to step up onto stool and/or platform

· Crouching. Bending the body downward and forward by bending leg and spine

· Standing. Particularly for sustained periods of time

· The worker is required to have visual acuity to determine the accuracy for system measurements during treatment setup

Light-Exerting up to 25 lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Frequently: 46-100%

Stooping, Kneeling, Crouching, Fingering, Grasping, Talking, Hearing, Repetitive Motion, Standing, Walking, Reaching, Pushing, Lifting

Vision

The worker is required to have close visual acuity to perform an activity such as: viewing a computer terminal, extensive reading and ensuring accurate measurements

EEOC Disclosure:

TMS Neuro Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Type: Full-time

Pay: Up to $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Medical specialties:

• Psychiatry

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• TMS treatment: 1 year (Preferred)

Work Location: On the road

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