BELLPERSON

Job Summary: Interact directly with guests and assist guests with any of their needs.

Front Desk Agent

Job Summary: Provides front desk services to guests in a friendly, efficient, and professional manner.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Demonstrate thorough knowledge of the property, room types and room amenities
Familiarize guests with the hotel’s facilities and services, activities, safety features, as well as the guestroom and any in-room amenities.
Coordinate with front desk and other departments for both internal and external guest’s needs
Provide a secure area for guests requiring temporary luggage storage.
Deliver mail, packages, messages and special amenities to guestrooms and/or departments.
Pick up and deliver Wellness Center laundry.
Opening hotel doors and greeting guests upon arrival.
Assist guest with their luggage both to and from their vehicles or between rooms for room moves.
Controlling vehicle traffic flow and safety on property, especially during special events.
Calling taxi services for guests upon requests
Perform light housekeeping services in lobby, entry areas, and rooms as needed.
Perform occasional, basic maintenance and or troubleshooting
Maintain cleanliness of golf carts during shift.

QUALIFICATIONS:

To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Self-motivated and able to work with minor supervision.
Must be able to work holidays, weekends and evenings.
Excellent customer service skills
RBS Certified

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

Coordinate multiple tasks simultaneously
Able to complete tasks efficiently
Ability to work in stressful situations
Stand, sit and walk for long periods of time or an entire shift, climb stairs, repetitive motions, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
The employee must occasionally lift and/or move, carry, push and pull up to 50lbs

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Work conditions include exposure to scents and mineral water sulfur odors.