Job description
Overview:
Under direct supervision, the Benefits Specialist I provides support for the Company's benefits plans, which may include, but not limited to, medical, dental, vision, prescription, life, accidental death, short-term and long-term disability, 401(k), flexible spending accounts, COBRA, leaves of absence, employee assistance program, vacation and paid time off (PTO) plans, tuition reimbursement and wellness programs.
Essential Duties and Responsibilities:
Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.
Under direct supervision, the Benefits Specialist I provides support for the Company's benefits plans, which may include, but not limited to, medical, dental, vision, prescription, life, accidental death, short-term and long-term disability, 401(k), flexible spending accounts, COBRA, leaves of absence, employee assistance program, vacation and paid time off (PTO) plans, tuition reimbursement and wellness programs.
Essential Duties and Responsibilities:
- Provides customer service support to employees in the areas of claim resolution, billing and other plan administration issues
- Investigates and resolves questions regarding delivery and payment for services by contacting benefit plan providers, health care professionals and other service providers
- Maintains vendor contact to investigate discrepancies and provide information in routine and non-routine situations
- Evaluates escalated issues for resolution or the need for further review; takes necessary action
- Verifies and processes both electronic and paper benefits enrollment forms
- Assists employees with benefits self-service enrollment
- Serves as a liaison between vendors and employees; advises employees on eligibility, coverage and other benefits matters
- Reviews reports from plan providers to verify accuracy and resolve differences
- Maintains accurate employee electronic and paper benefit files and other record keeping
- Compiles and analyzes reports of benefit enrollment, benefit deductions, and plan participation
- Compiles, analyzes and evaluates audits; provides input for new and/or revised audits
- Provides vendors appropriate documentation for life and disability benefits claims
- Maintains knowledge of legal requirements and regulations affecting benefits; ensures practices, procedures and reporting are in compliance
- Assists with the research of new benefits tools
- Participates in the administration of wellness programs; provides input and recommendations
- Evaluates requests, determines leave eligibility and processes leave of absence approvals and rejections
- Provides leave notices and guidance to employees, including but not limited to, federal and state notices
- Provides accurate information regarding vacation and PTO plans, including calculations, reporting and audits
- Stays current on the latest industry technologies, trends and strategies; brings forward ideas
- Compiles benefit information from other employers for analysis
- Assists in the preparation of materials to communicate benefit plan changes to employees
- Coaches and mentors Benefits Specialist I
- Assists employees, vendors and customers by answering questions related to benefits
- Completes work in a timely and accurate manner while providing exceptional customer service
- Other duties as assigned
Qualifications:
- This position requires a minimum of three years progressive benefits experience.
- Proficiency with Microsoft Office, including Word and Excel is required.
- Workday or other human capital management system experience is required.
- Demonstrated ability to produce accurate and timely presentations is preferred.
- Excellent collaboration and relationship building skills are required.
- The ability to work efficiently under pressure, accurately meet deadlines, present a professional demeanor and work well independently is essential.
- Must be able to clearly communicate both verbally and in writing.
- Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential.
- The ability to work within a team and serve as a trusted expert for assigned duties is crucial.
- In addition, troubleshooting, organizational and problem solving skills with a can-do attitude and the ability to adjust to changing requirements are essential.
- Maintaining confidentiality, treating others with respect and upholding Company values is key.
Educational Requirements:
- This position requires a high school diploma or GED. Additional college level human resources or business related classes are beneficial.
Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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