Job description
THE HARPETH HOTEL
Located in historic downtown Franklin, Tennessee, The Harpeth Hotel, a Curio by Hilton, is nestled between Second Avenue and the banks of the Harpeth River. Click
here
for more information.
THE ROLE
The Harpeth Hotel in historic downtown Franklin is looking for Cocktail Servers to join our team! Our cocktail servers will serve innovative cocktails & food options to the guests in the 1799 Kitchen & Cocktails bar area. Shifts are available for evening only, 7 days a week. We offer medical, dental, vision benefits and more for full-time team members.
POSITION PROFILE:
- Greet and take food and drink orders from bar customers, serving the orders and accommodating special needs/requests. Remains attentive to the customers throughout the entire bar experience, adhering to or exceeding service standards as established by the bar at all times.
- Complete all restocking and cleaning duties by performing opening and closing side-work as instructed.
- Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
- Maintain cleanliness standards in bar, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
- Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
- Receive proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
- Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.
- Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.
- Present a clean and professional appearance at all times.
- Maintain a friendly, cheerful and courteous demeanor always. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Perform other duties as assigned, requested or deemed necessary by management.
DESIRED SKILLS AND QUALIFICATIONS:
Education: High school education or equivalent experience.
Experience: Three - six months in a food/beverage services environment or establishment.
Skills and Abilities: Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Able to read, speak and understand English. Able to lift, push, carry 20 - 40 lbs. Stand continuously for long periods of time. Communicate information and hotel services to management, staff and guests.
WHY THE HARPETH:
Come check out The Harpeth, a Curio Collection by Hilton hotel! As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.
At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.
BENEFITS PACKAGE
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Competitive Salary
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Team Member Hotel Discount Program
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Uniforms Provided
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Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
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Paid PTO beginning after ninety (90) days of employment
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Immediate eligibility for 401k and employer match
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Team Member Awards and Recognition programs throughout the year
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Food and Beverage Discounts
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Tuition Reimbursement
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.
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