Job description

About us

The Homeless Prenatal Program is a nationally-recognized family resource center in San Francisco that empowers homeless and low-income families, particularly mothers motivated by pregnancy and parenthood, to find within themselves the strength and confidence they need to transform their lives. The agency serves over 3,000 families in-need annually, providing a variety of programs and services to help families become healthy, stable and self-sufficient.

Over three decades, HPP has grown to become a thriving family resource center with the mission: in partnership with our families, break the cycle of childhood poverty. The agency believes in a two-generational approach and partners with parents to address family needs during the transformative stages from pregnancy through kindergarten.

The first agency in San Francisco to hire former clients as staff, HPP’s evolution has been guided by the community it serves. More than half of HPP’s immensely talented staff of 100+ are former clients and/or come from the community the agency serves.

Title: Bilingual Case Manager – Substance Use & Child Welfare Support Services (Spanish/English)

Summary of Job:

The Bilingual Case Manager will support Homeless Prenatal Program clients participating in our intensive case management programs. The Case Manager is responsible for providing guidance, extensive support, and resources to families who are currently dealing with homelessness, substance use, mental health, pregnancy and domestic violence issues. This position will provide intensive case management and on-going assessment for HPP clients receiving services from the Child Welfare System or participating in San Francisco’s Family Treatment Court (FTC). The Bilingual Case Manager is responsible for completing a psychosocial assessment and further developing an appropriate action plan to support the family in achieving their goals, connecting the clients to needed services, and tracking their progress. The Bilingual Case Manager will address client needs by providing necessary referrals, ensuring confidentiality, and providing efficient and client-centered service.

Essential Duties and Responsibilities:

• Manage a client caseload that may include Child Welfare, or FTC clients. The caseload will include monolingual Spanish speaking clients, Spanish speakers with limited English, and English speakers as assigned.
• Responsible for completing a psychosocial assessment and developing an appropriate individualized action plan to support the family in achieving their goals.
• Provide families with child welfare system advocacy as well as advocacy/referrals to other legal services.
• Work with clients to complete requirements set by Child Welfare Dept., meet with Child Welfare, attorneys, and treatment programs when indicated, and maintain open communication with Child Welfare.
• Provide crisis intervention and support to families and providers through regular home visits, treatment visits, transitional housing visits, and accompanying client to appointments.
• Attend Child Family Team (CFT) meetings, provider meetings, and family counseling.
• Complete transitional housing application with client when required.
• Provides psycho education to families about substance abuse, domestic violence, mental health and parenting.
• Assist each family to establish and maintain a continuum of services to promote a stable environment for their child/ren.
• Utilize motivational interviewing, counseling, skill building, and strengthening of protective factors to achieve desired client outcomes of increased family functioning, healthy pregnancy and birth, stable housing, increased financial/life skills, and resolution of CPS cases or family reunification.
• Promote a positive, professional attitude towards families and utilize a non-judgmental, client centered approach to case management.
• Collaborate with Mental Health and Substance Use specialists when appropriate.
• Meet or exceed Case Manager agency requirements including standards for client engagement, case planning and documentation.
• Attend and participate in weekly case conferences.

For Family Treatment Court Clients:

• Collaborate with the FTC team and provide intensive case management, counseling, and support to parents in the child welfare system who are moving towards reunification or family maintenance.
• Develop treatment plan and recommendations.
• Submit recommendations to HSA and FTC team where applicable.
• Sign Treatment & Participation Plan with client.
• Attend FTC Pre-Conference and FTC hearings weekly with HPP Team. After attending court, enter notes in Salesforce database within 24 hours.
• Monitor drug tests.
• Submit regular Treatment Progress reports to court and FTC team regarding treatment participation.
• Attend CFTs.

Administration:

• Inputs all required data into the HPP Salesforce database per agency standards, currently by end of following business day.
• Meet the intensive case management client engagement requirements.
• Complete all Assessments as required.
• Keep accurate, up-to-date, confidential documentation of client contact and activity.
• Assists with the completion of grant reports as needed.
• Schedule and attend weekly individual supervision meetings with supervisor and case conferences.
• Co-facilitate support groups for program participants as needed.
• Prefer enrolled, willing to enroll, or have completed, the Drug and Alcohol certificate program at SF City College or comparable educational program.

Core Competencies:

All HPP Staff are expected to meet the expectations of our Core Competencies:

Accountability and Reliability: Shows up for the team, the clients, and the organization; takes responsibility for actions, and follows through on task and projects.

Collaboration: Helps colleagues as needed, views responsibilities as shared; Actively participates in agency-wide initiatives/ efforts.

Communication: Uses effective written and oral communication with coworkers and community served; understands emotions of self and others, and responds with empathy.

Continuous Learning: Demonstrates curiosity and eagerness to learn and develop professionally.

Equity Mindset: Understands and is committed to goals of diversity, equity, and inclusion and fostering an inclusive environment; consistently centers equity in the organization’s work both internally and externally.

Proficiency in area of focus: Has skills and knowledge in role and area of focus.

Qualifications:

• Bilingual Spanish/English required.
• 1-3 years of case management/supportive counseling experience preferred.
• Experience working with Child Welfare/Child Protective Services preferred.
• Lived experience highly valued.
• Desire to support families involved with Child Welfare to achieve family stability and/or reunification.
• Prefer at least one year of experience in providing alcohol and/or drug counseling and proof of completion of Alcohol and Other Drug Studies Program or registration with BBS.
• Capacity to ensure culturally appropriate treatment.
• Experience working with homeless/at risk families, substance use, mental health issues, and/or domestic violence.
• Skilled in crisis intervention and conflict resolution.
• Demonstrated understanding of the intersection of racism and poverty.
• Understanding of, and commitment to, social justice, anti-racism and HPP’s mission and organizational values.
• Ability to maintain appropriate professional and personal boundaries with high integrity.
• Experience in, and knowledge of, working with diverse communities.
• Able to communicate effectively both verbally and in writing.
• Bachelor’s degree/AA or a minimum of two years comparable life/work experience required.
• Master’s degree in a related field welcomed with clinical supervision or BBS licensing hours available for MSW’s.
• HPP recognizes the value of having a staff that brings a wide range of perspectives to this work based on language, ethnicity, race, gender, socio-economic background, political beliefs, sexual orientation, and disability. We are committed to maintaining a diverse, multicultural working environment and particularly encourage applications from candidates with lived experience in the communities we seek to serve.

Requirements: This position requires the ability to work under stress and handle multiple project deadlines. This position requires vaccination and booster for Covid-19 and an annual tuberculosis test and may require moderate lifting.

Certificates, Licenses, Registrations: California Driver’s license and insurance preferred.

Work Environment: Fast-paced, multi-cultural, collaborative work environment

Hours: Full time - 39 hours/week (M-Th 9-5, F 9-4). Includes daily paid hour lunch.

Reports to: Program Manager

Directly Supervises: None

Salary: DOE ($57,000-$59,000)

FLSA Status: Non-exempt

The Homeless Prenatal Program is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time

Pay: $57,000.00 - $59,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All staff and clients wear masks when onsite. Hybrid work schedules are currently being used to keep volume of people onsite low. We follow all DPH and CDC recommendations and requirements. Staff and clients are Covid rapid tested weekly.

Experience:

• Case Management: 2 years (Preferred)
• Substance Use or Child Welfare: 2 years (Preferred)

Language:

• Spanish (Required)

Work Location: One location

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