Bilingual Human Services Advocate- Denver Human Services
Full Time
Denver, CO 80204
Posted
Job description
About Our Job
This posting will accept applications through May 16th. Please apply as soon as possible.
NOTE: This is a time limited position with an expected end date of 12/31/2025.
Diversity in the City
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
About Denver Human Services
Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!
The REP Division is currently seeking a Bilingual Human Service Advocate for the GIVE Denver Program. The Human Service Advocate will provide in-person customer service delivery in the GIVE Center inside of the new Denver Human Service’s Welcome Center. This building is located at 2929 W. 10th Avenue, Denver, CO 80204.This position provides operational support Monday-Friday, 8-4 pm, as assigned. This is an in-person customer-facing position.
- This entry-level position triages customers presenting in need of emergency goods and services where they conduct a holistic intake, which includes issuing vital document fee waivers, employment/family clothing referrals, prescription eyeglass vouchers, etc. As well as providing infant, youth, and adult diapers, pet food, emergency nonperishable food items, hygiene, and other supplemental items, as available
- At the time of service, the staff meet people where they are at and make connections to our community partners for ongoing supportive services. This requires the use of motivational interviewing, trauma-informed care approach, de-escalation skills, and next step planning with the customer
- This position also supports the on-site virtual customer service role, which handles community and internal case manager referral requests by managing the program email inbox, handling phone calls/voicemails, planning and assisting with the curbside pickups, and tracking of all services rendered
- This position also assists with the monthly pickup and inventory tracking for Food Bank of the Rockies Temporary Emergency Food Assistance Program (TEFAP) in-house food program
- Assists with the DHS/Food Bank of the Rockies mobile food pantry food distributions
- Supports the GIVE Team with the delegated tasks at these events, which include; Registration support, volunteer coordination, traffic control, food distribution, and set up/take down logistics
- Assists with the tri-annual DHS resource database updates (Adobe Pro edits to documents, ADA compliance checks, community partner resource building calls/program updates)
- Supports other Resource Engagement & Prevention Division and Community Impact Team functions as needed (Microsoft Teams meeting moderator, outreach event support, DHS Drives & Events staffing, Denver Santa Claus Shop supportive staffing, emergency staffing for community-based crisis response and support, & other REP program needs)
- This position does not supervise others
- Other duties as delegated/assigned
About You
Our ideal candidates have:
- Bachelor’s degree in Sociology, Social Work, Psychology, Human Services, Child Development, or a related field
- Bilingual in Spanish: Reading, writing, and fluent in spoken language
- Experience/training in trauma-informed practices, de-escalation, and crisis management
- Person-Centered & Motivational Interviewing approach training/experience
- Microsoft Office suite experience (Teams, SharePoint, Excel, Outlook, PowerPoint, One Drive, One Note, & Word)
- Prior knowledge & training utilizing Adobe Pro
- Ability to drive a facilities vehicle
- Self-starter & able to function as part of a team
- The ability to stand, walk, push carts, and sit for long periods of time where bending, twisting, and lifting up to 50 pounds are part of the day-to-day activities
- General knowledge of public benefits and community-based resources
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
- Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Experience: Three (3) years of experience providing services to families and children
- Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
- Licensure & Certification: Requires a valid Driver's License at the time of application
About Everything Else
Job Profile
CA2650 Human Services Advocate
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Limited (Fixed Term)
Position Salary Range
$18.61 - $27.92
Starting Pay
Although our full pay range is included above, the budgeted hiring range for this position is $18.61 - $23.26.
Agency
Denver Human Services
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click
here
for English or
here
for Spanish.
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