Join us for our Virtual Career Event!
Owensboro Contact Center and Healthcare Delivery
Wednesday, May 17, 2023 | 11a.m. - 1p.m. CT

Join this event to learn more about our customer service career opportunities in the Owensboro, Kentucky region
Chat 1-on-1 with hiring leaders about our contact center apprenticeship program, and our roles in Billing and Healthcare Delivery

$1,500 Sign On Bonus For External Candidates

Opportunities at Owensboro Health , in strategic partnership with Optum . Our team of talented people works to improve the health outcomes of the communities we serve. As an Optum employee, you will provide support to the Owensboro health account. They are a nonprofit system with over 200 providers at more than 20 locations, 3 outpatient facilities, a certified medical fitness facility, a surgical weight loss center and the Mitchell Memorial Cancer Center. We are continually searching for people like you to help us provide the most innovative health care services. Join a team that will make you feel valued and discover the meaning behind: Caring. Connecting. Growing together.

All of us have a short list of the things that make a job great. If your list includes being able to make a difference, count us in as your next place to work. UnitedHealth Group is a Fortune 5 company leader in health care at a time when health care is evolving for everyone. Our billing teams are part of an important chain of events that impact the lives of our members in positive ways. Join us and discover the exceptional training, support and opportunities to grow that you’d expect from a Fortune 5 company.

This position is full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 08:00am – 04:30pm. It may be necessary, given the business need, to work occasional weekends and overtime. Our office is located at Owensboro Health Muhlenberg Community Hospital 440 Hopkinsville St, Greenville, KY 42345.

Primary Responsibilities:

• Posts payments based on explanation of benefits (EOBs) from insurance companies and government agencies in an accurate and timely manner.
• Posts patient/guarantor payments received in person or via mail in an accurate and timely manner.
• Set up patient/guarantors on Payment Plans and Payroll Deduction Payment Plans
• Transfers, adjusts, and refunds payments when appropriate for accounts
• Prepares and ensures accuracy of Daily Cash Report that is disseminated to Leadership
• Answers patients' questions on patient responsible portions, co-pays, deductibles, write-off's, etc. Resolves patient complaints or explains why certain services are not covered.
• Must have the ability to understand and direct patients with appeals, grievances, and complaints to the appropriate individual or agency
• Responsible for preparing and ensuring accuracy of bank deposits from multiple locations

What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So the bar is high for accuracy, communications style and effectiveness. You’ll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent years of work experience
• 1+ years of progressive experience in a related field
• Ability to work 40 hours per week within the operating hours of the site
• Ability to work our normal business hours of 08:00am – 04:30pm

Preferred Qualifications:

• 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

Soft Skills:

• Strong computer skills, including working knowledge of MS Windows and navigation, mouse and keyboarding skills

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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