Job description
Position Information
The Front Desk Services administrative assistant is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front desk office reception. The primary responsibility of this position is to be the first point of contact for visitors, students, and patients for Student Health Services. The Front Desk Services administrative assistant is responsible for greeting visitors, students, and patients professionally both in person and on the phone. Verifying and updating insurance and demographics, scheduling appointments, collecting payments, and general administrative support to the department. This position works within an environment of confidentiality, need for sensitivity regarding patient rights, and compliance with HIPAA and FERPA regulations.
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment. **
**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment. **
Education
Experience
Experience
Requirement
Two years of work experience in a medical/clerical position.
Required
Minimum of two years medical receptionist experience.
Preferred
Minimum of two years working as a medical assistant and performing back office duties..
Preferred
Special Conditions
Special Condition
Requirement
Overtime
Required
Minimum Requirements
Knowledge of medical terminology.
Knowledge of scheduling medical appointments.
Knowledge of medical coding (ICD9, CPT and NDC).
Computer knowledge and skills.
Must have a pleasant personality and be able to communicate a warm caring attitude to patients.
Ability to manage multiple phone lines and simultaneous tasks. Ability to prioritize and complete tasks in a timely manner. Ability to work quickly and accurately.
Ability to be an effective and cooperative member of a team.
Ability to maintain confidentiality and sensitivity, to respect patient rights and to comply with privacy regulations.
Respect for patients with diverse cultural backgrounds and life-styles
Ability to identify potential risk management concerns and provide options to resolve.
Ability to use judgment in deciding when to consult with a supervisor.
Ability to sit for long periods of time.
Manual dexterity and visual and auditory acuity to perform the required duties
Physical ability to safely lift and move 40 pounds and reach above head.
Knowledge of scheduling medical appointments.
Knowledge of medical coding (ICD9, CPT and NDC).
Computer knowledge and skills.
Must have a pleasant personality and be able to communicate a warm caring attitude to patients.
Ability to manage multiple phone lines and simultaneous tasks. Ability to prioritize and complete tasks in a timely manner. Ability to work quickly and accurately.
Ability to be an effective and cooperative member of a team.
Ability to maintain confidentiality and sensitivity, to respect patient rights and to comply with privacy regulations.
Respect for patients with diverse cultural backgrounds and life-styles
Ability to identify potential risk management concerns and provide options to resolve.
Ability to use judgment in deciding when to consult with a supervisor.
Ability to sit for long periods of time.
Manual dexterity and visual and auditory acuity to perform the required duties
Physical ability to safely lift and move 40 pounds and reach above head.
Preferred Qualifications
Cashiering skills.
Knowledge of University computer systems and policies.
Knowledge of University computer systems and policies.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
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