Job description

In today’s banking environment, our branch partners need a lifeline for certain daily tasks and duties. You’ll have the opportunity of working directly with clients across the Zions Bank footprint and acting as a liaison with other bank departments to ensure our clients’ needs are met and our clients have a positive experience. You’ll be working in a fun, creative environment with teammates who are looking to continually improve our methods and bottom line. If you’re ready to move your career forward while revamping our client experience, come join us. Zions Bank has just opened a position for a Branch Services Specialist based in the heart of Salt Lake City in our offices located at Broadway and Main Street. If you love forging new paths, building processes, serving clients’ needs and overall branch operations, this is the opportunity for you.

What are we looking for?

We are seeking a motivated, operationally minded individual with at least two years of banking experience to help us grow our Branch Services Initiative.

What will your day look like? You will be :
Creating solutions and processes to improve overall client experience

Assisting branch staff with various client servicing needs

Contributing to the bank’s client retention and client experience goals by being a main point of contact for various client needs that arise in our branches

Acting as a liaison with fraud, bankcard, and other departments to ensure client’s needs are resolved in a timely manner

Resolving client issues that arise in their day-to-day usage of bank products and services

Generating referrals to bank partners

Providing support to team members as needed

Assisting with department projects and tasks as needed

Who should apply?

We want someone who has:
A High School diploma or equivalent and 2+ years of experience in branch banking, customer service or other directly related experience. A combination of education and experience may meet job requirements.

Working knowledge of banking products & services, customer service, and retention skills.

Familiarity with the sales, loan processing and loan closing processes.

Great customer service, problem resolution and communication skills, both verbal and written.

Initiative and ability to recognize opportunities.

Working knowledge of MS Office software, especially Word and Excel.

Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!

Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays

401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

Mental health benefits including coaching and therapy sessions

Tuition Reimbursement for qualifying employees

Employee Ambassador preferred banking products

You must want to be part of a motivated and driven team and work with respected leaders. We want someone who is very professional, well-spoken, with the acumen to provide an excellent client experience. You must have a great attitude, be confident and want to inspire others to achieve bank initiatives.

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