Job description

Cafe Hollywood, the new restaurant located on the casino floor of Planet Hollywood Resort & Casino, is a celebration all things Hollywood. The restaurant features a fun, hip atmosphere, combining retro and modern designs with an incredible menu, chic wine bar and The Counter filled with fresh pastries, coffee, gelato and the hub for all take-out. Guests are entertained with a multimedia celebration of iconic Planet Hollywood moments featuring highlights of its storied 25-year history including legendary grand opening celebrations. High-energy video and photography montages of the company’s most exciting events and gatherings are broadcast on Café Hollywood’s 35 monitors, and a photo gallery of incredible entertainment moments decorates the walls in between the monitors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We Are Earl Enterprises®
Earl Enterprises® builds on its past successes in defining ambitious goals for the future.
Earl Enterprises® bring together the power of people, services and creative genius to build innovative sustainable companies that guests can enjoy today and in the future through our diversified brand portfolio. Earl Enterprises® is growing as a leader in the field of entertainment, leisure, tourism, hotel, and restaurant consultant services. Come join us onward and upward. Our concepts include Planet Hollywood, Buca di Beppo, Earl of Sandwich, Chicken Guy, Collide.com, Seaside on the Pier, Mixology, Café Hollywood and Bertucci's.

Essential Functions:

• Answer the phones in a friendly and timely manner and take messages.
• Greet Guests when they arrive and thank them as they depart in a sincere and friendly manner.
• Take, package, and tender To-Go orders.
• Present accurate bills, collect proper payment and secure payments. Follow all cash handling procedures and policies. Balance cash receipts.
• Maintain accurate account of coupons, cash, promos, vouchers and credits.
• Provide our Guests with accurate and detailed information regarding our restaurant.
• Maintain the arrival area throughout the shift and make sure it is always clean and organized.
• Monitor the flow of the restaurant including table turnover, Guest arrival, Guest departure and pace of the restaurant.
• Work with the service staff to reset tables in a quick and efficient manner.
• Clean up accidental spillage or breakage.
• Pre-set flatware.
• Clean and maintain menus, menu inserts, drink menus, etc.
• Communicate the needs of the Guests to management and service staff as needed.
• Page and seat Guests in an efficient and comfortable manner.
• Make sure our Guests are comfortable as they wait, including the passing of “crowd pizzas”.
• Assist with the sale of gift cards.
• Monitor and maintain the cleanliness of the rest rooms.
• Monitor and maintain and lobby area, including wiping down surfaces.
• Welcome and assist job applicants.
• Maintain all walkways inside and outside.
• Assist with locating Guests for phone calls or messages.
• Thank Guests for joining us as they leave and invite them to return.
• Follow the Ten Points of Difference and Guest Standards of Execution as described in the Host Workbook.

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