Job description

Role: Dialer Administrator

Location: Los Angeles, CA (Onsite)

Full-Time/Permanent

Daily Tasks:

· Utilize technology systems and create viable dialing campaigns to achieve departmental objectives.

· Launch scheduled campaigns in accordance with departmental standard operating procedures.

· Continuously monitor agent’s skills in real time and make recommendations based on call type.

· Analyze data to identify emerging trends and quickly respond to minimize the impact on operations.

· Partner and review staffing plans to maintain adequate staffing levels.

· Bring a team-oriented and positive attitude to our Los Angeles office.

Your Skills:

· A minimum of 2 years of experience in a Call Centerenvironment required.

· Experience with Automated Call Distributors (ACDs), Interactive Voice Response (IVR), skills routing, scheduling, and intra-day management.

· Knowledge and experience in using a dialer system (Five9 is a plus, RingCentral required).

· Experience using Salesforce a plus.

· Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

· Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment.

· Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness.

What We Do for You:

· Competitive pay.

· Opportunities for growth and advancement.

· 15 days PTO.

· Paid holidays.

· Team outings and sponsored events.

· 401K.

· Company-paidHMO medical insurance or low-cost upgrade to PPO options.

· Paid Life and AD&D insurance.

· EAP (Employee Assistance Program).

· Great dental, vision, life, and other ancillary benefits.

· Free parking or commuter reimbursement programs.

· Pet insurance option included with benefits.

Job Type: Full-time

Salary: From $50,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Los Angeles, CA 90001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 2 years (Required)
• RingCentral: 1 year (Required)

Work Location: One location

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