iVox Solutions is looking for Call Center Agents to join our team. A Call Center Agent , will act as a liaison, provide product/services information and resolve any emerging problems that our business accounts might face with accuracy and efficiency. The best agents are genuinely excited to help clients. They’re patient, empathetic, and passionately communicative. They love to talk. Call Center Agents can put themselves in their clients’ shoes and advocate for them when necessary. Client feedback is priceless. Problem-solving comes naturally to Call Center Agents . The target is to ensure excellent service standards, respond efficiently to client inquiries and maintain high customer satisfaction.

PRIMARY RESPONSIBILITIES:

• Handle business calls to resolve issues, perform account reviews, add new lines of service and provide other business applicable solutions.
• Serves clients by providing product and service information and troubleshoot and resolve product and service problems.
• Build long term relationships with the client
• Analyze customer needs and utilize solution-based techniques
• Place appropriate information in CRM so the record is updated

• Escalates unresolved issues to proper authorities or departments
• Meets commitments to clients and appropriately follow up

REQUIRED SKILLS AND ABILITIES:

• Strong business relationship skills
• Must be capable of working in a rapidly changing environment
• Decisive problem solver and action taker
• Excellent interpersonal, organization, presentation and communication skills along with ability to maintain composure and remain articulate under pressure
• Ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking
• A collaborative, open work style
• Dedication to the motivation of the team to help achieve maximum potential
• A high-energy level and be able to work in a fast-paced environment
• Must have outstanding collaboration skills with proven ability to work with multiple stakeholders across business lines to accomplish shared goals

EMPLOYMENT REQUIREMENTS:

• Background check, including employment verification, criminal history required.
• One plus years’ experience in a call center environment preferred
• High school diploma/GED or higher education
• Business to business experience preferred
• Proficient verbal, written and interpersonal communication skills
• Active listening and analytical skills
• Proficient spoken and written English and/or Spanish
• Ability to type 25 wpm
• Punctual, meticulous and reliable
• Must be computer literate and be able to navigate multiple programs and screens while engaging with the client.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing while training and interacting with the class
• Fast-paced multiple tasking, high disruption environment.
• Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Salary: From $15.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Port Saint Lucie, FL 34986: Reliably commute or planning to relocate before starting work (Required)