Job description

Radius Global Solutions, Inc., a leading provider of integrated omnichannel customer engagement services and technology is hiring Call Center Collections Representatives for our financial services clients. This is a remote position, but you must be within a commutable distance to our Aston, PA office.

Excellent Career Progression Opportunities!

Hourly pay of $13 - $15 per hour depending on experience plus a generous montly incentive. You will interact with clients collecting on early stage and later stage debts on behalf of our clients. A high level of customer service is required for this role.

Responsibilities:
· Reviewing accounts on a daily basis and maintaining all work queue and desk assignments.
· Contacting borrowers via telephone (inbound and outbound) and email to attempt debt collection.
· Establishing borrower location and contact information via skip tracing if necessary.
· Establishing borrower’s ability and willingness to pay and identifying the appropriate repayment program/options available to them.
· Tracking and reporting all account information into computer through our collections system.
· Ensuring that all necessary paperwork is sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner.
· Meeting or exceeding all daily, weekly, and monthly production goals.
· Understanding and following all federal and state laws with regards to collections policies and procedures.
· Passing annual required compliance testing.
· Performing other duties and special projects as assigned by management.

Requirements:
· This position requires excellent interpersonal skills and the ability to communicate clearly with consumers.
· You must also be detail oriented, organized, and able to multi-task. Previous experience in customer service, sales, call center, or collections preferred.

Schedule Requirements
Days
Schedule Description
Monday through Friday schedules 3 days 8am to 5pm and 2 evenings 12 noon to 9pm.

EEO/Veteran/Disabled

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Physical setting:

• Call center

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Remote

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