Job description
Overview:
Our work environment includes:
Precision Today is seeking a
Call Center Manager with excellent leadership skills, strong people skills, and solid computer skills, who can work in a fast-paced, demanding work environment while maintaining a happy and "can do" attitude. This position requires a genuine and friendly phone voice and personality. The ability to manage a team of Customer Service Representatives is paramount. Successful performance in this position will prepare you for advancement within the company.
Our work environment includes:
- Modern office setting with great location right across the street from Oak Brook mall
- State of the art equipment
- Uniforms at no cost to you
- Snacks & beverages provided
What’s in it for YOU:
Salary: $50 - $60K with bonus potential
Schedule: Can change as business needs and seasonal growth occur. Must be willing to work some nights/weekends/overtime.
Benefits:
- 100% Medical, Dental, & Vision Insurances provided at no cost to the employee. Family plans available as well.
- 401(k) with company match up to 4%
- Basic & Optional Life Insurance
- Employee – referral incentive
- Rich PTO plan – 9 PTO days first year
Equal Opportunity Employer Must pass a Background Check, Drug Test, and have reliable transportation
Responsibilities:
What You Will Do:
- Supervise, mentor, train, and coach our Customer Service staff
- Assign to ensure maximum productivity
- Lead daily and weekly customer success meetings
- Implement customer service policies and procedures which promote quality of service, productivity, and profitability
- Communicate customer service standards
- Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
- Handle complex and escalated customer service issues as the "second voice"
- Liaise with other company management to support and implement growth strategies
- Participate in management meetings
- Speak with and work with customers to ensure their service needs are met
- Prepare, maintain, and analyze data reports and records; track service levels, trends, and productivity
- Ability to delegate responsibilities, give effective feedback, and foster teamwork
- Isolate and identify opportunities for improvement and work cross-functionally to enhance business processes and work environment
- Deploy all personnel, resources, and discipline necessary to lead the team to achieve budgeted revenue and profits, goals, and objectives
Qualifications and Experience:
- Proficiency in Word, Excel, and Outlook, as well as general software navigation
- Familiarity with ServiceTitan would be a plus
- Excellent leadership skills to enhance team productivity and standards of work produced
- Strong conflict management and problem-solving skills
- Detail oriented and highly organized with the ability to handle multiple tasks and assignments
- Possess a strong personal desire for improvement; and the desire to motivate others to be better tomorrow than they are today
- 3-5 years of experience in Customer Support/Contact Center or Sales support
- 2+ years of supervising or people management experience, preferred
- Strong verbal and written communication, interpersonal, presentation, and decision-making skills
- Customer-focused with the ability to work effectively and professionally
- Excellent time management skills
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