Pay Rate: Starting at $15.00/hr with room for growth

Position Purpose:

The purpose of the Call Center Representative is to handle inbound and outbound calls. The Call Center Representative is accountable for the delivery of high-quality professional services in accordance with the mission, core values, and purposes for the assigned client.

Position Responsibilities include but not limited to:

• Ideal Candidates must be located local to Indianapolis, IN
• Conduct inbound/outbound line support (i.e. welcome calls, benefit updates, health risk screening) and provide the requested service
• Utilize current reference materials to assist and resolve any member inquiries
• Document all issues and resolutions within computer system
• Provide customers with product and service information
• Process required data request such as orders, forms and applications in accordance with specified guidelines
• Identify and escalate issues to approppriate party when necessary
• Route calls to appropriate resource
• Meet department metrics & call quota set by supervisors
• Document all call information according to standard operating procedures

Knowledge/Experience:

• Customer service driven with a passion for helping others with a motivated team
• High school education or equivalent
• 1-2 years of strong customer service experience preferably in a call center environment
• Intermediate to advanced computer skills
• Minimum typing skills of 35-40 words per minute (wpm)
• Proficient in Microsoft word, spreadsheet operations, and basic internet browser use
• Comfortable working with multiple computer screens
• Strong interpersonal skills
• Exellent phone skills
• Effective verbal and written communication skills
• Ability to communicate effectively with people from diverse populations
• Ability to think critically, problem solve, and adapt to a changing environment
• Ability to work a flexible schedule
• Ability to multi-task
• Medicaid managed care of insurance industry preferred
• Relies on instructions and pre-established guidelines to perform job functions and accomplish goals.

Required Work Hours

A minimum of forty (40) hours per week - extra hours as may be necessary to complete job duties.

We offer a variety of shifts incuding days, evenings & weekends.

Physical Requirements

The Call Center Representative must be able to speak, hear, see, read, write, type, dial, reach, and bend.